Tancah Hotels

"Overall a good experience. Didn't get sick, good variety of food, just not enough pool chairs with huts. Hard to get shade"

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"Great location in gated community. The staff are fantastic. My only suggestion would be to have an adults only area or separate pool."

"Loved it ! No complains wish we outside stayed longer "

"Beautiful property, food was delicious and staff was amazing. Will definitely go back."

"Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment. "

"Great amenities for the whole family, a lot happening all the time and the use of other resorts is a great bonus. The only downside is rooms could’ve been a little more updated (hotel needs to update the rooms (bathroom shower would leak onto the floor and there were some cracks in the floor). Otherwise very pretty and right by the beach if staying at Tulum. "

"The resort appears to be older but my room had signs of being renovated to be modern with an updated bathroom. The resort is clean with staff sweeping, collecting used drink cups, etc. Housekeeping did a great job keeping my room cleaned daily. The staff at the restaurants and pool were friendly. I booked my reservation at the resort using Expedia in order to join friends who were also staying at the resort. At the time of my booking, I was not made aware of the different tier reservations (VIP, etc.). My friends checked in two days before me and had the upgraded VIP booking. When I checked in, I was unaware of the tier bookings and requested to have the same tier booking as my friends so that I can access the VIP pool, restaurants, etc. but was denied the request by the front desk as there was no room available to match my friends booking tiers. This impacted my time spent with friends at the resort considering I could not join them in the areas they were allowed to be in. I would suggest including the tier information at the time of booking to avoid confusion when traveling with large groups who have separate bookings. Additionally, most of the reservation required restaurants were booked for 3 days after my arrival which left me with limited dinner options during my 4 night stay. Overall, the rate that I paid for my stay was comparable to my experience."

"The property is spread vast across four resorts and is absolutely stunning. Its great that staying at TRS you get to access all amenities across all the resorts and it is easily accessible through carts. The best part about the stay is the butler service and our butlers Gustavo and Alfredo were amazing. TRS is the only adults-only property so it is weird that it does not have a swim-up bar and we had to go to other resorts for the swim-up bar which were full of kids. Although there are many restaurants over the four properties, the food was pretty underwhelming. It is also not ideal that you have to make a dinner reservation usually a day in advance so you end up spending a lot of time deciding where to go and then the food ends up not being good and you can't go anywhere else which defeats the whole point of an all-inclusive. It takes forever to get to the beach from TRS and it was very very dirty. We booked a private romantic dinner on the beach which was setup great and the food was also good. However, they charged us almost as much as the experience for the pictures they clicked (which is a LOT!) and when we asked the management for pictures as complimentary since we had already paid for the experience, they said they can't do anything because the pictures are handled by another company. This was very very disappointing."