United Kingdom Romantic Holidays

The staff is friendly, the location is awesome but the rooms are old, dirty and dated. The family room was also small.

Quick & friendly chk-in. Great room, very cool bar overlooking the Thames and a tasty breakfast to set us up for the day. The interior styling of the ground floor is exceptional. This was our 4th time staying and I’m sure we’ll be back.

Top notch service and lodging. One of the best places I’ve ever stayed at. Hospitality was top notch.

Echellent Staff at Reception and Room was lovely xx

Nice bar, friendly staff, checkin in great, food in bar lovely, comfy bed, ideal location. Room was a lithle on the small side, it was near the lift/stairwell, and on main street, but being Christmas it was maybe busier than usual.

Bathroom was outdated and tiles needed a steam clean particularly the floor. Sauna was broken in the spa and the changing rooms in the spa were really very tatty. Overall not what I would have expected from a 5 star hotel, spa was worse I’ve been to in a hotel. The hotel did not have a bed ready for my son despite booking for 3 in the suite and we waited x5 hrs for a dog bowl to arrive despite emailing the hotel the day before to remind them we were bringing dogs. Room service was disappointing, frozen pizza for my son not really edible. Such a shame as the staff were really trying. I’ve stayed in the other IHG in Cardiff which is in much better condition. You pay for the view with the Voco which is brilliant, but not worth the price. Positives the living room in the suite is spacious, superb views and lovely sofa, Christmas tree in the room lovely touch, staff on front desk very dog friendly and kind. Just not worth what we paid.

Quick & friendly chk-in. Great room, very cool bar overlooking the Thames and a tasty breakfast to set us up for the day. The interior styling of the ground floor is exceptional. This was our 4th time staying and I’m sure we’ll be back.

Spotless room. And all amenities that we could wish for. One smal gripe . Two drinking mugs we brought with us were taken by housekeeping and despite informing them, they weren’t returned.

The staff is friendly, the location is awesome but the rooms are old, dirty and dated. The family room was also small.

Quick & friendly chk-in. Great room, very cool bar overlooking the Thames and a tasty breakfast to set us up for the day. The interior styling of the ground floor is exceptional. This was our 4th time staying and I’m sure we’ll be back.

Top notch service and lodging. One of the best places I’ve ever stayed at. Hospitality was top notch.