4 Star Hotels in Newcastle-Under-Lyme, England

"wow worse hotel I've stayed in a while. Awful dated rooms with dirty carpets and all walls marked with scuffs and stains. Beds are not changed daily, rooms are not cleaned daily, no fridge in the rooms, water filter machine at the end of the hall way broken so have to go down to another floor to get water. Television comes on during the night on it's own. So have to move the cabinet out to switch the main plug off. This was switched off when I arrived so they know about this fault and haven't sorted it. Ordered room service which was awful and burnt didn't realise you could burn scotch eggs, also chicken tikka masala had chard black chicken pieces. Hotel so dated and dirty will not be staying again although the golf course looked nice. Feel bad leaving a bad review but I travel a lot and had high expectations for this hotel as I planned on booking a weekend with my wife here but no chance after this experience."

"The staff were really amazing - so helpful and friendly "

"Super hotel and the golf course was amazing. Checking in staff were poor on arrival, not very friendly, far more friendly when we left in the morning. When we went for a swim as a family it wasn’t clear as to how to enter the barrier with your hotel card. A lady behind the counter was quite rude about it and literally laughed at us. Kind of ruined the experience for us. I’ve never written a review before and main reason for writing is due to the rude staff on arrival. Certainly not all the staff just one or two most are friendly. Anyway great place, very clean and good amenities. Nice breakfast in the morning and warm and friendly staff next morning. Beds are very hard and uncomfortable but fairly standard I guess. Rooms nice and lovely bathroom. Golf course is amazing having recently gone under a transformation. Like I say all in all very nice stay just ruined by evening staff at reception. "

"Comfortable hotel in a stunning setting. Spa Golf course and so much more. "

"Clean room, staff was lovely and enough parking "

"Faultless "

"Great"

"Hotel needs an update. Staff were nice enough and all the bits you need were there but the customer experience was lacking. Our room was lovely, if cold. The radiators only work part of the time. The characterful bathroom did not have a big enough radiator - no lingering in the bath with just a tidgy towel rail to heat you ( a tall ceiling and giant window.) There was very little phone signal (not their fault of course), but the wifi was atrocious, barely there and dropping out regularly - tricky when you need to stay in touch with sick parents. We were pretty much above reception, no idea how the signal was elsewhere. In the evening there was one guy doing the bar and all drinks for the resturant, so very busy and therefore slow. I found it offputting that when people finished and left, their table wasn't cleared, so by the time we had finished eating i was admiring at least 4 tables covered in dining debris. The menu was pedestrian, nothing i could not have made myself or bought from waitrose. In the morning, again the food was fine. The continental breakfast bar could have done with a bin for the cereal packets, small plates for the danish and ramekins to put a portion of jam into - i ended up using a bowl to get marmalade for my toast. The toast was nice, but 2 tiny triangles of butter for two people eating toast was a bit mean. All in all it was fine, but i wouldn't bother using again."

"Garden centre next door for afternoon tea "