10/10 Excellent
Dawn
Travelled with family
18 Apr 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bahia Del Duque and Casa Ducales. I don’t usually do this but I wanted to congratulate the hotel on an excellent holiday and incredible staff. My partner and I are very well travelled. And I have spent 30 years working in the travel industry in various roles. My family and I are not easily pleased and although we travel on holiday 4 to 5 times a year we always go somewhere different. Except for an annual trip to the same hotel in Barbados, we never visit the same hotel twice. After 7 nights we all agreed the hotel and holiday ticked all the boxes for all 3 of us. The hotel should be extremely proud of all their staff. Andrea, Victoria and Ismael and the waiter (sorry I didn’t get his name) at Casa Ducales were incredible.
We had a little problem on arrival as we didn’t like our room. This was easily resolved by very efficient staff.
Great touches at casa ducales. Especially the complimentary drinks and canapés in reception and extra touches in room.
Downside. It’s a shame not all pools are heated (only 1) but from an eco viewpoint this is ok. Disappointed paddle and tennis not included at casa ducales as we played daily but a minor point. Food at beach club and Kensei incredible. Staff, cleanliness, ground and location can’t be beaten.
Thank you.
Dawn
Sent from my iPhone
Dawn
Stayed 7 nights in Apr 2023