The Staff from the receptionist, to the manager, to the waiters are all very rude. They know nothing about customer service. My wife, myself and 14 other guests came from the US to this hotel for our anniversary.... and let me tell you it will be my last. Upon checking in the first room the AC did not work, we had to pay an extra $250 to get an upgrade to a higher level floor standard room but the kicker? Roaches, there was cockroaches everywhere, shower, bed, hallway. The staff did nothing to comp or make us feel taken care of. I have pictures and I would love to share them. Tania the manager did nothing. During breakfast they ran out of cold water to give me and my wife, we requested cold water and they said they had none. we got double and triple charged for drinks by the pool.
