Banks Hotels

"Everyone and everything was amazing "

"The room was spotless and very clean. However, our check-in was delayed because the room was not ready. If an upgrade is offered, guests should not be kept waiting until 4:30 p.m. to check in. To me, an upgrade means the room is ready upon arrival."

"Great service. Friendly staff. "

"Lovely room with an amazing sea view. Clean room and public areas of the hotel and beautiful gardens. Just away from the noise of the town of Ocho Rios but the church next door was a little noisy. "

"Everything was perfect. Great customer service the night guy. Was very helpful."

"FDR is a resort where families come back year after year. The staff is amazing and makes you feel at home. The food is great (especially for an all inclusive). The drinks are good (not cheap bad tasting alcohol). The kids have fun as they become friends with the other kids at the resort. And for the parents, it’s great to feel like you’re on vacation and not just parenting on vacation. The Nannie’s are a huge help. The rooms are very spacious with the kids having their own separate sleeping space and bathroom. The resort has remarkably recovered from Hurricane Melissa with the storm not impacting our stay at all. It was our second year in a row here. We love it (and so do our kids)!"

"One of the hidden Gems in Ocho Rios! Room was spotless, staff were curtious and friendly and Location was second superb!! Already planning my next trip back. "

"it was perfect very relaxing"

"We rate all the hotel staff 100%. We could not fault them at all. My partner suffered an injury at the end of our holiday and she was looked after by all. Everyone was caring and friendly. They could not do enough to help. She would like to thank everyone for their care and friendliness. The food was excellent, the meals we had in Casanova were the best we have ever eaten in an all inclusive hotel. It was fine dining at its best. Hotel, rooms and outdoor areas were spotlessly clean and well maintained. "