Barcy Hotels

"Finding the airport shuttle took 90 minutes. The staff kept repeating directions that we could not understand. Level 5 is outside and only accessible by one elevator that was out of service. Instead of sending a poster with no useful information, they could have sent an airport/ train station map showing the pickup location. This delay caused us to miss using the pools which closed at 6 or 7 ( was not clear). I wanted to schedule a massage and could not figure out how to do that ahead of time or what the price was. But the staff were sympathetic and surprised us with a room upgrade when we finally arrived. The room was lovely. Dinner was inexpensive and good quality. We didn’t have time for breakfast, but we got some coffee in the room."

"We have a fantastic stay at the hotel, the room was lovely and clean, perfect location near reception so the added benefit of being near the shop and Starbucks/restaurants etc . The staff were very helpful. The shuttle service was so handy too, we only waited 5 mins. Loved the perk of the early access to the parks when staying at a Disney hotel. Will definitely be returning"

"Air conditioning was disabled as they explained they do this in the off season, but it was a hot day and night so it was extremely hot in our room and we couldn’t sleep. No solutions were provided. Bathroom was also odd and small. Like a plastic pod. No fan inside so when you shower it’s like a steam room."

"Great overall"

"I liked everything except the check in process. Even though the people at the front were very helpful and mostly did everything why can't they just do it all instead of tired travelers fumbling through this process. The food and drinks were great, clean rooms and hotel. I would stay here again."

"I was a little worried about staying at an off site hotel. I am 100% glad I did. Ki hotel was so clean, the pool was amazing, the room was spacious and clean and had a full kitchen. The shuttle thy provided to go back and forth to train station was reliable and frequent. Had a great stay! Would 100% recommend to anybody. They have their own honey bees on the roof and the restaurant and breakfast were outstanding."

"I genuinely don’t even know where to begin—this was, without exaggeration, the worst hotel experience of my life. What was supposed to be a magical trip for my daughter’s birthday turned into a complete disaster, entirely because of this hotel. Dream Castle Hotel advertises itself as a 4-star property, but that is beyond misleading—it doesn’t even meet the most basic standards of a roadside motel. From the moment we arrived, everything went wrong. After an exhausting eight-hour flight with two young children, we arrived hoping for at least a bit of understanding or basic human decency. Instead, we were met by the worst front desk representative I have ever encountered. She was incredibly rude, dismissive, and completely unwilling to help. She refused to let us check in even a minute before 3 PM—no flexibility, no empathy, nothing. My children were so exhausted they were literally sleeping on the lobby couch, and she showed absolutely no concern. The hotel itself is extremely outdated, poorly maintained, and honestly just dirty. Everything feels old, worn down, and neglected. The amenities are in terrible condition, and cleanliness clearly isn’t a priority here. At one point, I grabbed a sandwich from the bar and it was completely frozen inside with the frozen chicken you couldn’t bite on. The fridge in our room was not working upon arrival and when I called to fix it, it was not fixed at all ,nobody even came. Avoid this place at all costs."

"It was very nice as a place to stay when landing on holiday and getting ready to begin our adventures"

"Helpful and welcoming staff, great location for Disneyland and a cheaper alternative to a Disney hotel. Clean and quiet rooms."