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"One of the best resorts we’ve ever stayed at. From the complimentary pickup to the room service, everything was seamless. The staff were incredibly attentive and always willing to answer any questions. It’s very family-friendly and an overall fantastic experience—we’ll definitely be back."

"room was not clean"

"False advertisement, the property is under construction and is nowhere near being finished. There is no direct access to a private beach other than a 10 minute boat ride to it. The room was clean and the staff were kind enough. They seemed agitated if you asked more than three questions about the area or amenities. The rooms did have good ac and were spacious. "

"The resort itself was wonderful- tropical, beautifully maintained. Our suite was spacious, clean, well appointed and had an awesome view. Staff was indifferent- front desk wasn’t overly helpful nor were people in the dive shop. We did have a great server at the restaurant and our guide on our snorkel trip, Carlos, was awesome! The pool and surrounding area was very nice. The beach was an unfortunately affected by all the sargassum. The staff worked diligently at cleaning it up though. "

"👍"

"Amazing hotel. Strongly recommend"

"Very nice hotel"

"Staff was great ..pool , restaurant ,bar all were awesome..only 2 major problems 1st every phone number I tried ( including the key card holder and Expedia listed number) didn’t work. Front desk gentlemen gave me a number that was not close to not one of the numbers on the website or on Expedia or their in-house key card holder. 2nd I understand it was a super busy week for them however, the room I got everything was amazing except the fact that I felt like I was in a closet not one window and unfortunately, they said they didn’t have another room to give me, I felt like it was a cave but a really nice cave. Tahinia & Jamir (sorry if I misspelled it.) a great first impression when you walk into the hotel both are very kind very polite and very helpful."

"My stay at the Watermark was nothing but amazing from the time I booked my stay. The communication between me and the staff was very timely. The accommodations that were made for me even when I chose to extend my stay were greatly appreciated. Yal at the front desk was such a joy and very helpful. The staff in the rooftop bar were great as well. I will definitely be returning. "