Bolton Hotel Guide - Bolton Steam Museum hotels in Bolton, United Kingdom.

"Breakfast was delayed 45 mins"

"Clean room and great parking . Best value for money hotel "

"Stayed at the Black Dog Inn in Bolton for two nights. The room itself was comfortable enough for the price, so no major complaints there. However, the overall experience was disappointing. The first night was a write-off in terms of sleep. Staff gave a late booking to a couple who had been drinking in the pub, and they stayed up most of the night with the TV on at a very high volume. There’s clearly little to no sound insulation, as it felt like the noise was coming from inside the room. Housekeeping was also lacking. Despite leaving a sign on the door requesting the room be cleaned, it wasn’t reset after the first night and towels weren’t changed. Small details were missed too, like no cups provided for the kettle and tea-making facilities. For the price, it’s not the worst place to stay, but the noise and lack of attention to basic service would put me off returning."

"Staff were very helpful, really comfortable bed.Plenty of choice for breakfast. If in the area will definitely stay here again."

"Good choice. Friendly staff"

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"We arrived at what looked like a derelict house and had to check we had the correct address. On entry it was not obvious where to go and had to shout into the kitchen where a lady then showed us to our room. Basic does not even come close to describing it. We accepted tge key then walked straight back to the car to book a hotel 3 mikes away then dropped the key off later. I feel the images are deceptive and if a view of the front of the property was available then no one would book. Avoid!"

"Nelo was an amazing host – very warm, friendly and helpful. The house was clean, peaceful and very comfortable, and the location is great. We truly enjoyed our stay and really appreciate Nelo’s hospitality. Thank you for hosting us!"

"No staff Andy did not see. Bathroom was a DIY nightmare. Cooker oven broken. Wall paper falling off on stairs. Must have been the smallest room double bed with foot space around edge . Could only open bathroom door half way because of space in room 3 "