Bolton Hotel Guide - Grosvenor Casino Bolton hotels in Bolton, United Kingdom.

"Good spa and pool, breakfast is excellent. Rooms are a good size and comfortable "

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"Great place would deffo go back, "

"A*********"

"Good"

"Good service "

"We are a family of 5 so had to book 2 rooms. They managed to allocate rooms close to each other. Did not have breakfast so cannot comment on that. The reception was manned at full level at 23:30, which was very impressive. The staff were excellent. The building & amenities look a bit dated, but for the price we paid, we can’t complain. Will stay there again if needed."

"The room was clean and the staff were friendly. Room cleaning is available upon request otherwise they will change bedding after 3 nights."

"We arrived at what looked like a derelict house and had to check we had the correct address. On entry it was not obvious where to go and had to shout into the kitchen where a lady then showed us to our room. Basic does not even come close to describing it. We accepted tge key then walked straight back to the car to book a hotel 3 mikes away then dropped the key off later. I feel the images are deceptive and if a view of the front of the property was available then no one would book. Avoid!"