Bolton Hotel Guide - Fred Dibnah Heritage Centre hotels in Bolton, United Kingdom.

"All the above As it not my first time"

"Firstly, I would say all the staff were excellent, polite, friendly and professional. In our room the complimentary biscuits had a use by date of 31/03/26. They were nearly 3 weeks out of date. There is a water bottle in the room to promote sustainability and not keep throwing bottles in landfill….great. However ours had been washed, not dried and the lid screwed on. The smell of stale rancid water was overpowering. Reception sorted both issues but I would suggest the room hadn’t been used for several weeks and not been checked prior to our stay. Very poor!! We had dinner at the Cast Iron restaurant which was excellent. Our server Izzy who was ever smiling, efficient and attentive. Well done to her. The front of house lady was also very attentive and professional. The breakfast too was excellent with a fantastic choice and great quality. Internet throughout the hotel wasn’t great. Connecting to hotel WiFi was poor and and not an easy process and my own 5G was patchy. Thankfully we weren’t there on business. Overall…mediocre, other than the staff who were excellent."

"Breakfast was delayed 45 mins"

"Clean room and great parking . Best value for money hotel "

"Lovely staff. Nice decor. Excellent food. "

"So nice experience, I will back with family again"

"Good choice. Friendly staff"

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"We arrived at what looked like a derelict house and had to check we had the correct address. On entry it was not obvious where to go and had to shout into the kitchen where a lady then showed us to our room. Basic does not even come close to describing it. We accepted tge key then walked straight back to the car to book a hotel 3 mikes away then dropped the key off later. I feel the images are deceptive and if a view of the front of the property was available then no one would book. Avoid!"