New York Hotel Guide - Canal Park hotels in New York, United States of America.

"I recently stayed at the Hilton New York Downtown and unfortunately had a very disappointing experience that I feel compelled to share. One of the most concerning issues during our stay was the lack of hot water. After a long day in cold New York weather, my elderly parents and I returned to our room expecting basic comfort, only to find that there was no hot water available. This forced us to shower in cold water, which was extremely uncomfortable and unacceptable—especially given that my mother has asthma. Situations like this can directly impact health and well-being, and I was quite dissatisfied that such a fundamental amenity was not available when needed. Additionally, we experienced a very alarming and frightening situation late at night. Around 2:00 AM, a group of 4–5 intoxicated men came to our door and attempted to open it. They remained outside our room for approximately 30–40 minutes, creating a highly distressing and unsafe environment for us. As guests, we expect a basic level of security and peace of mind, but this incident made us feel vulnerable and deeply unsettled. Overall, this stay did not meet expectations in terms of both comfort and safety. I hope the hotel takes these concerns seriously and improves their service and security measures to ensure that future guests do not have to go through a similar experience."

"Great amenities, lovely staff. Would definitely stay here again!"

"The staff is excellent, super friendly. The rooms are really cute. Love that they’re storage under the bed. The restaurant on site is excellent and the location could not be any better. "

"Good"

"The location is what you’re there for. Overall very clean. Rooms are small but fine for 2 "

"Clean room staff is great "

"The staff was extremely kind and helpful, the beds were comfortable, but the room was very dirty, especially the bathroom walls and the carpet. I let the desk person know, and she seemed concerned, writing it down to pass along. I felt confident that they would address it. "

"…"

"Loved our stay!! Best location to access subways, made traveling easy, fast, and safe. All the staff were helpful and friendly especially the doorman Peter. The Hyatt grand central made our trip all the way from California memorable. Thank you "