"Its like living in a shopping mall ,not enough restaurants according to their rooms,we were three families about 12 people we went there for 7 nights didn’t get reservations for any reasturants,less variety of food in their buffets,they didn’t even have bananas to eat😂,we do visit cancun every year but this property was one of the worst resorts we have ever gone.even kids were disappointed.doesn’t feel like vacation."
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
10/10 Excellent
"Weve been to cancun several times and this was the best resort by far we have stayed at. The staff was very welcoming. Friendly staff, great room, beautiful beach. The food was very good. We will ne returning to this resort!!"
"The room service is very poor. The room was cleaned only once in our 4 day stay. We called at the reception 2 days to get the dustbins cleaned and even I cleaned the dustbin myself one day. Also, there was a fight in a room on the same floor and there was foul smell of blood and waste everywhere for 2 days. No cleaning was done. Another thing, a glass broke in the room and i called reception to send someone to clean it, it took us 3 calls and 2 hours, when finally someone came to clean the floor at around 11:30 pm. "