Cardeston Hotels

"The bed I had was harder than I’m used to so that was a bit of a let down. As for breakfast it was help yourself. Fine for things like cereals, yoghurt, fruit juice and toast, but not for cooked food. That should be cooked to order not put out and kept warm for an hour or two. The eggs were really tough."

"Disgusted by the treatment we received at the Lions Quay. Would not recommend this hotel."

"Beautiful hotel in a great location. The staff were extremely friendly and helpful"

"Cool place. Great bar staff. Great location for a weekend stay. "

"Lovely hotel in a great location. Staff are very friendly. The rooms are clean and comfortable. The bar and restaurant are very nice"

"Great facilities. Refurb on whilst we were staying but staff didn't really go the extra mile to mitigate the changes lots of hassle on check in. Asked for an invoice for business expenses as need VAT one. Hotel said they can't provide this despite the fact I have one from another Holiday Inn I stayed at 3 days ago on the same trip (also booked through Hotels.com). Asked for a credit card for room security expenses in case of damage - again the earlier Holiday Inn from the same trip didn't need this so seems to be different protocols between hotels in the chain? Hotel were also complicated about using pool. Can't use it after check out and this wasn't communicated on check in so worth being aware of this limitation. They did extend check out to allow this so resolved in the end but worth being aware of. "

"This is an historical building, very well built and maintained. Staff could be friendlier, more enthusiasm. I will stay here again. Clean, great area. Shops and food close by, and can walk to the Castle from here. Nice to have local parking."

"Room was clean, could do with improvement bathroom door at the bottom was a bit rotted, shower cubicle was a bit grubby, but overall no complaints, bar was lovely and clean, had a drink was a bit pricey, but that’s hotels for you, overall an enjoyable stay, staff were very friendly and helpful."

"Bed linen had cug burns in bathroom taps were very lime scaled up. Shower curtain was mouldy."