Guia de Isora Hotel Guide - Centro Cultural Alcalá hotels in Guia de Isora, Spain.

"You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more. "

"Breakfast good with good service and selection. Would definitely go back . Enjoyed the live music in lobby and the layout of hotel is very good."

"We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return. "

"Lovely stay! Good food friendly staff. Rooms are always very clean."

"Overall we had a great stay. Initially we weren't very happy with the room but the staff was super helpful and friendly, especially Rita who checked us in. The property is clean, food at the buffet is varied and tasty, lots of healthy options. The Spa is wonderful. It is 21€ per day, but when the weather is bad it totally worth it. Entertainment for adults was nice, different musician every night. But it would have been nice to have it on for a bit longer than 10:30pm. Overall it was good though. What surprised me is that 2 of the 3 restaurants weren't included, and this isn't clear when booking. The bar is also not included, not even coffees... again this is misleading when booking. However, Rita kindly gave us a voucher for one of the a la carte restaurant, which was lovely. "

"Staff are super kind Room was clean Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay "

"Rooms are in need of re-decoration"

"Overall, the hotel was good. The room was clean. Small maintenance is need, the lock on the patio doors didn’t work and the door to the room would intermittently fail to lock. The breakfast had good variety of food. Staff were friendly and helpful."

"A lovely property, lots of space In and around the property to relax and eat outside. Good bedrooms,Had a lovely nights sleep. "