Chan Chemuyil Hotel Guide - Hotels with Pool in Chan Chemuyil, Tulum

"This entire place was gorgeous. The Expedia concierges were very very helpful. Thank you to David, Cielo, Rafael for your assistance. The staff were the best part of the trip. The resort was very nice. The rooms were well kept and the service was superb across the entire resort. I had so much fun."

"Room was always spotless. Staff were courteous. Food was good, but not great except the French restaurant. That was excellent. Pools were a lottle chilly as they were experiencing acold spell. Gulf water and beaches were great. Did some snorkeling and saw several varieties of fish and 2 sea turtles!"

"Staff was great!"

"Best resort we"

"We have been travelling to Mexico for 14 years and this resort is one of the best we have been to!We stayed in the Family Selection side.Check in-very quick as we arrived late and it was nice to have a good restaurant open.They delivered a baby crib to our room promptly.The butler service is good, sending daily lists of activities and booking the à la cartes. All the staff at this resort are top notch.The buffet food is very good (especially dinner), the à la carte restaurants are good as well (although I would skip the Asian restaurant).They have lunch on the beach which has awesome food which we got from walking over to the TRS (adults only) side by bringing a couple plates for the adults and kids to share. The drinks are good, premium alcohol with our Family Selection wristband is included and Churchills cocktail bar is awesome!There are video game rooms for the kids to keep them entertained.The resort itself is quite large (not the largest we have been to), but it only takes about 5 minutes to get to the beach or to the buffet/lobby from where we were staying in Villa 48.There are golf carts to get to restaurants at White Sands.The beach is very nice, lots of sand and an unlimited amount of beach chairs there and by the pool.It was a nice change not having to fight for chairs at 7am, the resort never felt busy and the staff said this was normal capacity.There’s very good tennis/pickleball, basketball and soccer fields.We will definitely be back some day, highly recommend!"

"Friendly staff …they go out of their way to solve any issues. I needed additional blankets and they accommodated. Day of checkout a staff member saw me pulling my suitcase to the lobby and gave me a ride directly to the lobby and unloaded my suitcase with a smile "

"Room was neat and tidy, and the staff was very welcoming and accommodating."

"I always have the BEST time at this resort. This was my 5th visit and as long as the staff keeps being wonderful, I will be back again. Special shoutout to Valerio Garcia!"

"Staff are very friendly and helpful, service is great!"