Cholmondley Hotels

"Ideal location, simple and quiet"

"Very lovely welcome by David, he couldn’t have been more helpful with our car parking and checking in. Bed offered a good night’s sleep. A good selection at breakfast. We were given a welcoming cocktail when we arrived which was a nice touch. "

"Niceclean hotel with all you would need."

"The fire alarm went off twice at 6.00 & 7.00 am which was annoying. The pool was closed during the second day until 6.30 at night. It's a newly renovated hotel, quiet location and lovely staff. Wouldn't say it's 4 star though. There are no complimentary toiletries and the in-room refreshments are meagre. More a high end 3 star but would recommend without hesitation and plan on returning. Hopefully no early morning wake- up alarms though."

"Didn’t like the choice of tv channels. Couldn’t get normal tv channels because it was a smart tv"

"Fantastic location, a few steps to begin the city walls walk. Comfortable beds,good size room, helpful staff.Breakfast included,but hot breakfast was an extra charge."

"Lovely hotel in the centre of chester, cooked breakfast was good and rooms were spotless "

"Breakfast was fine"

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."