Ciénaga Alta Hotels

"The resort itself was nice. The cleanliness wasn’t up to the Fairmont standard we are used to"

"Staff was friendly and accommodating. View is gorgeous. Location is perfect."

"Ok but expect 2-Star service and poor amenities. The gym was ok. Parking was complicated. Many good walk to locations nearby. Don’t linger at the hotel. The staff are not very friendly."

"It was quite a long walk to the beach and there was no hot tub. The beach was excellent though, and the staff was really friendly and kind. The rooms are big and spacious, with nice kitchens and really nice TVs. The pool was not cold and was very nice with an excellent kids play pool. The breakfast was good, but I thought it closed too early for a vacationer at 9:00 a.m. I would definitely stay there again."

"Ok"

"Staff was very helpful checking us in a little earlier than expected, which we were grateful for. Food at the restaurant on site was good. "

"Rooms clean. Ambiance cold and quiet. No music and restaurants closed"

"Ok"

"When we first got to the room smelled like mildew. Looked like no one cleaned the room. The bed was made but sheets and thin blanket was stained. There was a glass side table in the middle and the glass part was sticky and looked like it hadn’t been cleaned in forever. There was hair from previous people all over the room and the table. The floor was dirty and hadn’t been swept or mopped. Was an absolute disaster. Had no choice to stay because everything on the area we was staying was booked up. Pictures on Expedia looked nothing like the room. I wouldn’t suggest anyone to stay there. Only good part of the hotel was the restaurants besides that never again! "