Search Cottages in Cliffe Pypard

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Clean n cosy room. Staff were super friendly and helpful. Had a manicure after breakfast and went for a walk in the town afterwards which was lovely too. "

"Room had iron and board which is required for me. Room service was available (though unused this time). Hotel was good quality, the staff are helpful and it was a good stay."

"Arrived to be greeted by a group standing in the front entrance smoking weed. No one from the hotel asked them to simple move a few meters so all areivedcdidnt have to walk through it. Was woken up by dealing going on at 02:15am outside my door. There meals overall are not cheap, but the cheapest option at my point of stay was roughly £12 - but they then charge you £7 to bring it 1 floor which isn’t really 4* service. £6 to park your car a day and no guarantee of a space. The staff were always polite - but that only masks the reality here on somewhere more 2* with 4* prices "

"helpful staff as always. the hotel had a lovely open feeling to it."

"Good"

"great hotel"

"Excellent customer service, clean rooms, great value "

"We had a fabulous room, which was ready for us when we arrived at 1130. The bathroom was huge and I had a bath, as requested. Disappointingly, the bath plug was faulty and although staff promised to replace, it remained faulty so I was unable to have a bath which I had looked forward to. Breakfast staff still not listening to specific requests - the food is amazing but far too much of it, and I hate waste!"