Downstate New York Hotel Guide - Luxury Hotels in Downstate New York, New York

"On the first day we had to have them come and fix the safe. Out of 6 days on 2 had hot water. I don't appreciate cold showers. There's no parking, but we did not need that anyway. They need to put hooks in bathroom to hang clothes on while changing/showering. Trying to get luggage up few entrance steps was a challenge. Several times people were sitting on entrance steps in the way when we were going or coming. "

"Great smell! Clean! Nice location!"

"It was clean "

"The a/c was not working in the room and had to call maintenance to fix. The TV was not connected, so maintenance connected it while they were there fixing a/c. Water damage in bathroom and tiles missing. Shower handle broken, but I was able to get hot water. Hotel bed frame dusty/dirty. Hotel does not have restaurant or bar. It has a Mexican restaurant entrance on second floor. Lobby staff could not print out my bill until I checked out. I was charged more than what I booked on Expedia. Overall the hotel needs renovation, and I have no reason to stay there again."

"Under new management. Great friendly staff. Building is going through positive upgrades."

"Great location but too old needs some update"

"Quiet and cozy. Staff were all helpful"

"The staff was great. Very nice and professional. "

"Not only did we pay for the round glass room, which was t cheap it had a bug looked like a tick. I felt disgusted they moved me room but after that you question the cleaning. Although Eddie staff member was really sweet concerned and helpful he can not control the slack of his staff which delayed 2/3 hrs at a time for house service & not to mention waiting 20min to even been tended to at the bar which we ended up leaving. Management wanted to give me points due to my experience which is ridiculous and the other manager said she would give me 50%off one night which she didn’t only have me 30% I didn’t even bother to call and fight it I’m tired of the run around vacation is suppose to be an escape not a constant problem."