Duncote Hotels

"Ideal overnight stay close to The Stables music event"

"I loved the location, with a beautiful view of the a pich ,clean room, and a cozy hotel. 😊"

"Yes"

"Clean room. Staff friendly and helpful. Swimming pool available but have to book only 30min. Enjoyable breakfast. "

"It was fine "

"Staff were very helpful, to all guests. observed some above and beyond by some staff members "

"Not up to usual Ramada standard, very basic restaurant/Bar/seating area/Staff.Nice rooms"

"I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it. However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen. However, on identifying that without a key I had no access to light or heating I tried to address it with the receptionist but she stated there was nothing she could do so I had just my torch on my phone and the TV ( fortunately I had electric) to light the room. I and other guests were told we would get a key card in about an hour but mine never emerged and I couldn't leave my room to investigate. I kept checking to see if it had been left outside but by 11pm when I retired to bed it was still not there. Come the morning I had no choice but to continue to operate in the dark and even when at 09.20 am I called reception and a male said he would bring a key and iron I requested it never emerged. When I left, having to abandon any hope of light or an iron to aid my getting ready I was surprised to find a female on reception who herself was shocked that I never had a key and h as d experienced the issues I had This is shocking service, I have stayed many times and have never had anything quite so bad to deal with. Yes the receptionist was doing her best but my question"

"Really great "