Eastnor Holidays

I had a really positive stay and would definitely recommend this hotel. The location is excellent for the NEC and also close to the High Street, while still being far enough away that the hotel itself felt peaceful. My Grand Room was spacious, very clean and comfortable, and I appreciated the hotel accommodating my last-minute upgrade and doing its best to honour my room requests. The staff were extremely helpful and accommodating. A special thank you to Saleem, the Deputy General Manager, and Lucy for their help during my stay. Saleem also very kindly waived my overnight parking charge, which I greatly appreciated. A few things prevented me from giving five stars. Room 351 had a noticeable humming noise from nearby machinery, and the room remained quite cold despite using the heating function. The bathroom also became extremely hot and steamy, and the extraction did not appear to work effectively. A fridge would have been useful, as would slippers for the very cold bathroom floor. There were also a couple of small housekeeping oversights with soap and bin liners. I would also encourage the hotel to consider complimentary parking for resident Blue Badge holders. I didn't have enough time to experience all the hotel's amenities, but overall I felt very well looked after. It was a great place to stay, with genuinely helpful staff, and I would happily return.

First impressions were okay I’m very quiet place . When checking in the lady behind the desk informed us that she lost the key to the room that we was allocated and move me and and my partner to a room to a different room. We went into the room and very quickly I noticed that the door was already open, as going in we tried to lock the door behind us and the bowel in the door lock was jammed meaningless of security risk. Went back to the reception and told her the situation to then give us a a new room a couple of doors down. As we opened the new room, we was very cautious about what happened in the other room so we checked the door to then our surprise we couldn’t open the door and found that the door was shut tight because of fresh paint that had been me and my partner had to physically pull the door to open the door so we could go back to reception and complain yet again about another problem that we had . I think all in all we had three room changes in the space of half an hour. I asked the lady behind the reception if had a maintenance person on site and they said no and by the looks she was the only person on Shift that night as she was running the bar and the restaurant as well . There’s two doors in the reception that has been banging all night. I’ve got woken up at 1 o’clock in the morning by people banging the doors . I’ll come here to have a night away so then go home and have to have a nap because of the unsettled night I had here.