Herefordshire Holidays

Good experience, only issue was that the room was too hot as radiators stayed on even though on off position but otherwise good location.

Very noisy in room 3, which is on the central corridor. Everyone leaving the bar would loiter around and I had to ask them to move on as they kept waking my daughter up. Food was nice and breakfast good. Shower was very nice. If it wasn't for the noisy in the corridor it would have been OK. We paid highly for booking in advance, on the day was over half the cost.

Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing

From the moment we stepped in to the gorgeous hotel building, we were greeted by incredibly warm and friendly staff. The hotel lobby is beautiful, and perfectly suits the "Grand" part to their name, and when we saw our room, it was spacious, clean, really love and comfortable, and the bed was so soft and it was incredibly easy to just drop off on both nights of our stay. The Madeleine bar was exquisite and classy, but we couldn't help but be blown away by the classic style to Isaac's. Staff once again were amazing in both of these, and the cocktails/mocktails were fantastic too. The fact that Isaac's has a jazz bar vibe on some nights is such a great touch too, and their breakfasts are brilliant. My only issue was that this is on the pricier side, however for what we paid, we most certainly got everything we had hoped for, and then some. It'll be impossible to stay anywhere else next time we are in Birmingham, that's for sure! Absolutely loved it here!

Nice communications from the property and good location. Nice clean property, we enjoyed out stay here.