Cancun Hotel Guide - El Rey Ruins Trailhead hotels in Cancun, Mexico.

"The staff are always helpful and kind"

"Room, view, staff and food were amazing! The pool and swim up bar was nice and we enjoyed the daytime games in the pool for adults and kids. "

"The grounds, rooms, pool, etc, was all very nice and very clean. Staff was extremely friendly and polite, thank you Luany & Sam at reception for the upgrade. The resort is very very chill and quiet. If you are looking to party or be up late, this is absolutely not the resort for you. We just wanted to relax, read and hangout and the vibe & other guests at the resort were all on the same page which we really appreciated. Our biggest gripe was that the loungers at the pool were all reserved so early in the morning. Being a chill adults only resort, the older folk would put their books or towels on the loungers to reserve them for the day. Every morning regardless of when we went for breakfast, every lounger was reserved by guests who woke up extremely early to put their stuff on a lounger. We had our own private plunge pool overlooking the ocean, so it wasn’t a huge deal for us specifically, but I can imagine the frustration of other guests who did not have their own private pool. The beach was excellent as expected for this area. Plenty of available beach loungers, water was good, sand was soft, not rocky. Highly recommend the rooms with their own private pool overlooking the ocean. You had immediate access to the beach and main pool, main bar, and the waiters/waitresses came to your pool regularly to take drink orders so you didn’t have to go to the bar. Food was mediocre overall. The best we found was the Mexican restaurant at the neighbouring resort GR Solaris."

"Great place and service "

"Our anniversary stay at Hyatt Vivid Grand Island Resort exceeded every expectation and truly delivered the relaxing, luxury getaway we were hoping for. From the moment we arrived, the Vantage Club experience stood out — personalized check-in, attentive service, beautiful exclusive spaces, and staff who consistently anticipated our needs before we even asked. The elevated level of hospitality made us feel genuinely valued throughout our stay. A special thank you to Oscar, one of the bellmen, whose wonderful service made a lasting impression. From our warm welcome at check-in, to his friendly assistance throughout our stay, and his thoughtful help at checkout, Oscar consistently went above and beyond to ensure everything was seamless and enjoyable. Our room was immaculate, beautifully appointed, and incredibly comfortable. Housekeeping maintained it flawlessly each day, allowing us to fully unwind and enjoy the stunning resort atmosphere. Waking up to peaceful views, enjoying coffee on the balcony, and ending evenings in such a serene space made the trip feel extra special. Dining throughout the resort was excellent overall. Nearly every restaurant offered delicious meals, creative presentations, and wonderful service. The only exception during our visit was the Mediterranean restaurant; however, what impressed us most was how seriously leadership took guest feedback. Manager Blanca personally went above and beyond to ensure our anniversary celebration remained memorable and"

"All the staff was nice and courteous. "

"Clean room, friendly service, nice resort "

"Everything was clean and service was great!!! "

"I need some updates"