Cancun Hotel Guide - Maya Museum of Cancun hotels in Cancun, Mexico.

"La comida fatal, el servicio no era friendly y los jacuzzi no tenian agua caliente. "

"Good "

"Our stay at this resort in Cancun was extremely disappointing and far from the relaxing vacation we expected. The biggest issue was the complete lack of seating around the swimming pools. The resort simply does not have enough lounge chairs for the number of guests and rooms they accommodate. Because of this, guests were waking up as early as 5:00 AM just to reserve chairs by the pool by placing towels on them. Unfortunately, we had to do the same every single morning if we wanted any chance of enjoying the pool area. Having to set an alarm for 5 AM during a vacation completely defeats the purpose of being on holiday. What made the experience worse was that the staff were not accommodating or helpful with even minor requests. When guests are paying for a resort experience, basic amenities like pool seating should be accessible without this kind of stress or competition. A vacation should be relaxing and carefree, not a daily race for chairs at sunrise. The property clearly oversells capacity relative to available amenities, and management does not seem to address the issue. Overall, this situation took the fun out of what was supposed to be a relaxing getaway. I would strongly recommend that the resort either significantly increase seating capacity around the pools or enforce fair policies on reserving chairs. Until that happens, I would think twice before staying here."

"Very nice property. Staff were rude and disrespectful on multiple occasions (especially security). Handled a lost item situation very poorly and made us feel unsafe and vulnerable. Accused us of just being young and drunk when the item was reposted missing. (When in the end another guest stole it by mistake?) for that reason alone I won’t be recommending this hotel to any friends or family. "

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"Nice location, friendly staffing "

"Overall it’s good. The ac is not functioning properly in my room though. Food and service is great. "

"The staff was super kind and helpful. We thought the food was good, not sure what other reviewers complained about. The property is 20 years old so you notice a little wear and tear but most of all it was great. Rooms were spacious for family of 4. Our only complaint was they do try to upsell a lot and join infinity group or buy spa services. Overall it was a wonderful stay and I would recommend for families."