Cancun Hotel Guide - Museo Maya Trailhead hotels in Cancun, Mexico.

"Lack of pool / beach chairs, limited restaurants availability and variety. Shower with low water pressure"

"Beautiful resort!! Food was pretty good! Great for your family. Not good for singles, but everything was great! I would stay again. "

"Great place, well designed, nice staff at restaurants and bars, clean pool, great beach"

"The room was very small - our family of 4 was cramped. It did have 2 queen sized beds, but they pretty much took up the whole space of the bedroom. The bathroom was overly large - probably could've some of that space to make the bedroom bigger. The bedroom area and bathroom were clean, no issues there. The staff was also very nice. The resort is best for those with very young children. The 'water park' is for not for teens or pre-teens, so those kids will really only have the pools and the beach. I didn't find other activities for my teenage kids to do - we had to go off-site for that. One final complaint - the 24 hour coffee shop is understaffed. There are often long lines at 7 AM just to get coffee. Also, the buffet restaurant wait staff seem overwhelmed."

"I love this place the views are amazing (breath taking) the staff is very welcoming throughout the day the room are very clean which wins extra points with me after the first day it feels like home away from home"

"Great property, everything was clean. Food was good, what you would expect from an all inclusive resort. Hotel staff were very nice. Activities in the resort were also fun if deciding not to venture outside of the resort. I’d give my overall experience and 8/10. "

"Pools were very clean and well maintained. Rooms were excellent. Food and drinks were very good."

"I stayed at this resort from April 1–April 4 with my daughter for her spring break—her first time out of the country—so this trip was very important to us. While the facilities were nice and the front desk staff was polite, our overall experience was extremely disappointing due to serious issues with food safety and maintenance. After dining at the Brazilian steakhouse La Vista on the property, I suffered severe food poisoning. By the next morning, I was extremely ill and vomiting, which made an already difficult situation even worse. On top of that, starting around 10:00 AM, there was constant loud banging and drilling coming from the room next door. I contacted the front desk multiple times, and each time I was told the noise was coming from a neighboring resort—which made no sense given how loud and close it was. Despite repeated calls and sending video evidence to the concierge via WhatsApp, they continued to insist no maintenance was taking place. The noise continued for hours while I was sick in the room, and it wasn’t until I personally knocked on a nearby maintenance closet and pleaded for them to stop that the noise finally ended. Unfortunately, the same issue happened again the following morning. This situation was completely unacceptable. Between the food poisoning and the lack of transparency, our spring trip was ruined. "

"This was the first all inclusive that didn’t provide any beverages in our refrigerator . We also asked for a certain cocktail during dinners and they said it would be an additional charge . Super disappointed . Also , they never cleaned our room until we called the lobby to request it . The jacuzzi was not even close to hot . It was kind of the same temperature as the pool. And so many more things to complain it . Overall bad experience and would never go back . "