Cancun Hotel Guide - Ballenas Beach hotels in Cancun, Mexico.

"Clean. Food options are very limited and of course making reservations is never ever easy"

"Great customer service"

"Room with our own plunge was amazing! Convenient location of the room, staff were attentive, accommodating and friendly! Plenty options of food, perfect pools with pool bar and super close to the beach! Thank you!"

"Our trip was so wonderful, Rita, Kevin, leo,Ixtel were absolutely amazing!! Our entire trip they made sure we were relaxed and having a good time!! Definitely find them on the upper deck"

"Really great time at this property. Staff is great. Food options are good but could be great. Really love the location and the amenities. Will definitely go back in a couple years!"

"My experience at Sandos Cancún was absolutely PERFECT from start to finish. Everything exceeded my expectations — the atmosphere, the service, the food, and the overall energy of the resort made my stay truly unforgettable. I would like to give a very special thank you to all the waitresses, who were consistently attentive, kind, and welcoming. A heartfelt shout-out to the amazing team at Saint Tropes Restaurant, who made every visit feel extra special. Special thanks to Guarneros, Gabriel, Adan, and Esdras — your kindness, professionalism, and warm smiles made a huge difference in my experience. You truly made me feel cared for and at home. Thank you, Sandos Cancún, for such an incredible stay. I can’t wait to come back! 💙🌴✨ "

"The food here is high quality, very fresh and lots of choices, the stay here was perfect from service to rooms that is very clean . They extended our checkout as complimentary since our flight was delayed. The reception manager was very accommodating . The best was the Christmas party they held it was unbelievable from the show to the abundance of food!!!! above our expectations . Will definitely come back !! Thank you for your hard work amigos 💜💜💜"

"Amazing place.. we had a great holidays.. thanks to all staff for providing the 5* service to us during our stay and fulfilling our request to provide halal food. Thanks to everyone and specially Jose (floor manager)"

"Excellent 5 star hotel, worth the money!"