Paradisus Cancún - All Inclusive

Photo gallery for Paradisus Cancún - All Inclusive

Featured image
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Paradisus Cancún - All Inclusive

UNESCO Sustainable Travel Pledge

Paradisus Cancún - All Inclusive

4.5 star property

4.0/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld5 min walk
  • Popular LocationMaya Cancun Museum17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationNorte Beach104 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Paradisus Cancún - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Andres Quintana Roo Stadium. Discover the area's water adventures with scuba diving, snorkelling and waterskiing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Aquaworld - 5 min walk
  • Maya Cancun Museum - 17 min walk
  • Kukulcan Plaza Shopping Mall - 3 min drive
  • Marlin Beach - 3 min drive
  • Norte Beach - 104 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • Where to eat
  • Malva Food Bazar – Pool-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Enso – Theme restaurant with a bar offering Thai cuisine. Open on selected days.
  • Mole – Pool-view fine-dining restaurant offering Mexican cuisine. Serves dinner daily. Reservations required.
  • Vento – Garden-view restaurant offering Mediterranean cuisine. Serves dinner daily. Reservations required.

About this property

Paradisus Cancún - All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Paradisus Cancún - All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa. All 657 rooms provide in-room free WiFi, free minibar items and sitting areas. Other amenities available to guests include 24-hour room service, LCD TVs and premium bedding.
Paradisus Cancún - All Inclusive offers 657 forms of air-conditioned accommodation with free minibar items and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Kids' club

Supervised activities for children between 4 and 17 years old

Entertainment

On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 9 holes of golf
  • 4 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Playground
  • Sauna
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower (select rooms)

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch LCD TV
  • TV/satellite channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: MXN 29 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv
Paradisus Cancún
Paradisus Cancún - All Inclusive Cancun
Paradisus by Melia Cancun All Inclusive
Paradisus by Meliá Cancun All Inclusive
Paradisus Cancún - All Inclusive All-inclusive property
Paradisus Cancún - All Inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 1021 out of 1998 reviews
5 - Excellent 51%
Rating 4 - Good. 467 out of 1998 reviews
4 - Good 23%
Rating 3 - Okay. 236 out of 1998 reviews
3 - Okay 12%
Rating 2 - Poor. 135 out of 1998 reviews
2 - Poor 7%
Rating 1 - Terrible. 139 out of 1998 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Travelled with group
Liked: Staff & service, amenities
First off I would like to say the workers were very friendly and helpful. The first room we stayed in was okay at first. The rooms are definitely dated and the online pictures look better than the actual room. The first problem we encountered were the ants. There were a lot of them, crawling all over our stuff so we called and complained about them and they sent someone up to spray them( we had to ask to be placed in another room). But we went to get breakfast and after coming back we realized that our ceiling in the bathroom was leaking water with some of the ceiling falling down onto the floor. We called and complained about it and they sent someone up to look at it. Well he actually just patched it up and made it look “brand new.” By the time we were leaving to go into our new room the ceiling started to peel again. The second room had the same ant problem so if you stay here be prepared for that. The buffet food was ok. I would’ve liked to have more Mexican food options and same with the room service. The bar was not restocked every day which was annoying because it was the only place we could get water from since we couldn’t drink their tap water. So we had to call room service every time we came back from our excursions to request for bottle water. Overall we were disappointed with our room and for this being our first all inclusive stay it was disappointing.
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above to make our daughters 16 birthday xtra special to her could not be happier with the receptionist and waiter staff specially in the buffet restaurant they are very professional and just willing to make sure your happy
Stayed 4 nights in Jan 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Problems with getting rooms. We booked 4 for our family. In 2 of the rooms there were water leaks and also a door lock problem on one. One of the leaks they had to be asked 3 times before getting maintenance to fix. Other problems were quickly attended to. Pretty property with a lot of potential to being very nice. We go to Cancun at least 1 time a year and probably won’t return to this hotel.
Stayed 6 nights in Jan 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food great location amazing service thank you for everyone who made it a great vacation
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aesthetics. Right when I walked in the hotel I felt like it was what hotels in Cancun should be. The customer service was excellent! I will definitely return to your hotel. Perfect beach, great food, live band and entertainment was a plus.
Stayed 3 nights in Jan 2022