2/5 Poor
Tanisha, Carrollton
Travelled with group
24 Jan 2022
Liked: Staff & service, amenities
First off I would like to say the workers were very friendly and helpful. The first room we stayed in was okay at first. The rooms are definitely dated and the online pictures look better than the actual room. The first problem we encountered were the ants. There were a lot of them, crawling all over our stuff so we called and complained about them and they sent someone up to spray them( we had to ask to be placed in another room). But we went to get breakfast and after coming back we realized that our ceiling in the bathroom was leaking water with some of the ceiling falling down onto the floor. We called and complained about it and they sent someone up to look at it. Well he actually just patched it up and made it look “brand new.” By the time we were leaving to go into our new room the ceiling started to peel again. The second room had the same ant problem so if you stay here be prepared for that. The buffet food was ok. I would’ve liked to have more Mexican food options and same with the room service. The bar was not restocked every day which was annoying because it was the only place we could get water from since we couldn’t drink their tap water. So we had to call room service every time we came back from our excursions to request for bottle water. Overall we were disappointed with our room and for this being our first all inclusive stay it was disappointing.
Stayed 4 nights in Jan 2022