Cancun Hotel Guide - Kukulcan Plaza Shopping Mall hotels in Cancun, Mexico.

"Throughout the property the windows needed some TLC. "

"yes"

"Es mas para los socios del tiempo compartido, por que para el turista no tienes nada, mejor anda a otro hotel, y también no confies en expedia, que nunca hacen nada por resolver tus problemas, ni tampoco tomen el transporte que te ofrece esta app mejor toma un Uber"

"The beachfront was so beautiful. All the amenities are clean. Food is available all day long and delicious."

"This resort is in a prime location about 15 minutes from the airport, which is very convenient. It’s family-friendly, and my son really enjoyed the pool and beach. We did run into quite a bit of seaweed during our stay, but overall the beach was still nice. The resort itself is a bit outdated and could definitely use some renovations. The photos online seem more vibrant than what you actually see in person. The food was hit or miss out of about 7 restaurants, only 2 really stood out. The sushi spot was probably the best, but wait times were very long (1–2 hours to be seated and additional time for food), which is frustrating for an all-inclusive experience. The staff was friendly overall. One downside was the constant pressure from sales staff in the lobby trying to get you to attend presentations. It became overwhelming at times, even after saying no. On a positive note, the rooms were clean, housekeeping was consistent, and we had no issues there. Overall, the resort has potential but needs updates. I likely wouldn’t return, but once you leave the resort, the food and overall vibe are much better. I’d recommend checking Google for the most recent reviews before booking."

"The pool was really great. The views from the pool of the Ocean and beach were astounding. The hotel overall was good, the rooms large, bathroom are was large, and overall pretty clean. The hotel overall needs updating, which they seem to be in the middle of. "

"Excelente "

"2 pools, beach access, all inclusive. Clean property."

"The pools.. there is substantially no lounge chairs by the pools, and the number of chairs available on the beach is not nearly enough for the number of guests. I’ve never been to a Cancún resort where the pool was really unusable for sunning. Thus was the first one. The food.. it wasn’t very good. Maybe nothing was seasoned very well? And the restaurants were very difficult to reserve. "