Cancun Hotel Guide - Hotels with Air Conditioning in Cancun, Quintana Roo

"Yes "

"Membership solicitors are very pushy. Takes almost 3 hours. "

"Cleaned"

"Requested two double beds as I had my best friend (m) and father in law sharing a room. They said they could not accommodate due to availability however we saw numerous rooms available with double beds. After hours they finally offered a cot. They said we needed to check back every morning at 8 am for a double bed room. Which we did. I reached out to Expedia who looked into it. They lied to Expedia and said we turned down a room with two beds. Then said oh we won’t charge you for the cot. Are you kidding me. The front staff was rude. I asked if I could get a refund and go somewhere else. They would charge for one night and we would have to wait 10 days for a refund. We decided we wait for a room. Day two still no bed we were told that we would no receive a refund if we left. Day 3 we finally got a room. The worst room- no view we literally were looking into someone else’s balcony. The bathroom was so small it was hard to access the toilet. The phone was broken so we had the phone people in an our room for two hours once we accessed it. On top of this the food is horrible. Long waits for for the one and only buffet. There is very little entertainment. A pianist for about half an hour and then a hour show. Everything is shut down by 10. The beach area is so small and not taken care of. The tv in the rooms didn’t work. When we called about it we were told a third party was in charge of that and it would be fixed. It was never fixed. Our shower was broken. Do not recommend!"

"This was a great resort! Had a very good experience! Clean! Plenty of food! "

"Food was okay. It was a problem with drinking water there was none in the rooms you had to go to a specific floor to fill a can(for my luck i was in that floor)Bed sheets either they were not changed daily or not washed because they smelled like a sweaty neck. Beach was 10/10 and food was just ok."

"Clean rooms. They even organized our shoes (odd but appreciative). Our view was amazing! Food was good for inclusive as well but you’d have to stand in line to make it to the steak house (seated outside) and we never got that far"

"We’ve been to 3 separate RIU locations and this was by far our least favorite. However, I think this is a case of you get what you pay for and realizing this is more of a younger demographic party resort. The rooms are very basic and outdated. The themed restaurants are only open for dinner whereas at other RIUs they are open for lunch as well. Otherwise you are stuck with the buffet, which was lacking more costly items like seafood. I really missed the piles of shrimp, mussels, crab, etc that were at other RIU buffets, or the larger seafood plate offerings even at the restaurants (more than just a skewer of shrimp on your steak). You had to take a 10 min shuttle (it was free though!) to go to and from every themed RIU party located at an affiliated RIU. Sadly no room service was available, and no Café with pastries. A lot of this makes sense since the main customers we came across were younger college kids clearly just coming to party, who may not care so much about these amenities. Nonetheless… The view from our room was beautiful, we loved viewing the lighthouse across the way each night, the beach was nice and clean for swimming, and the shows and activities at the resort were very good. The staff were friendly, accommodating, and pretty attentive to the unruly overly-intoxicated kids. Unfortunately we ran in to too many of those during our stay and less 34+ year olds like ourselves. Overall, it was a clean pretty well kept resort & we had a nice time soaking up the sun. "

"Such a beautiful place to visit Can’t wait to go again :)"