Solaris Hotels hotels in Cancun, Quintana Roo

"For 4 stars resort we expected a lot more, specially about selection of food… in five nights staying, only 2 nights allowed to make reservation for the dinner…. Definitely not recommended "

"Reviews we've read have been hit or miss so didn't know what to expect when arriving. The staff was friendly and decently attentive. The bartenders at the pool bars worked fast, and they had employees going around cleaning up plates and cups and they would even take your order for drinks if you asked. Dinner was pretty good, the portions are a bit small so for 2 teenage boys, they would order 2 or more entrees. The Italian restaurant was our favorite. There are no reservations at any of them, so you either wait in line before they open or go later after everyone else. The rooms and bathrooms were really a decent size; they could use a little update though. We loved hanging out at the pool and they had water volleyball, water polo, water aerobics, and music going to liven it up. Overall, we had a great time and were sad to leave. "

"Clean room | Staff | Kid-friendly | Hot tub"

"This is a very nice hotel. Comfortable spacious rooms, large clean bathroom with good shower and plenty of hot water. Great swimming pool and spectacular beach. This hotel is located in a quieter area at the southern end of the main beach. There is a very cheap and regular bus service outside the hotel if you want to go out for more action. Breakfast at the hotel was excellent with plenty of choice. The hotel restaurants were also really good."

"Very comfy"

"Bartenders rude if you are not american guy. Not enoug "

"Our airport to hotel transfer was awesome! On time even with our flight delay we didn't wait long for our ride. The pick up point was easy to find. Thank you"

"Room: Clean overall, but a few issues: mold around the bathtub drain and a hole in the curtain. We reported it right away. Also, no pen or paper in the room, which was inconvenient. Pools: Generally clean, but we noticed dirt and standing water under some lounge chairs. Twice we saw staff drop dirty cups into the pool—once they even asked a guest to pick it up. Also, some terrace pools facing the beach and the rooftop pool are only for Enclave guests, which felt restrictive. Food: Buffet was good—lots of options and fresh food. Cocktails were just okay, and the poolside snack bar didn’t have much worth eating. The steakhouse was very disappointing—skip it. Even the regular steaks and desserts were bad, worse than the buffet. The reservation system is frustrating. You have to book a day in advance, but Enclave guests get priority. By the time we booked, only late slots were left. One night we waited an hour for food, and it wasn’t good. Not family-friendly unless you upgrade. Service: Most staff were friendly, but a couple were rude (pool towel staff and one Italian restaurant server). Big thanks to the omelet station staff—they were amazing. Checkout: After 12 PM checkout, you can’t use facilities unless you pay $10/person/hour. This felt unreasonable and left a bad final impression."

"Estuve 6 días con mi esposo !! Lo mejor de lo mejor , las mejores fiestas y temáticas los empleados son un amor y siempre dispuestos ayudar . Las instalaciones en perfecta condición y la cómoda un 10/10 . Ya es mi segunda vez en este hotel y volvería mil beses más . "