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"Unfortunately the experience was not good, When I first arrived to my room, it appeared very dusty and there were visible water stains. I also found hairs around the room and inside the shower area. Additionally, there was old used toilet paper stuck in the shower door railing that had clearly not been cleaned, which was very concerning from a sanitation standpoint. I had considered reaching out to request another room at that time, but after a long day of traveling I was extremely tired and had plans already scheduled, so I did not have the time or energy to go through the process of changing rooms that evening. Later in the night, I began noticing several small bugs around the room as well, which made the situation even more uncomfortable. I should not feel worried about insects crawling around in my room during my stay. I reached out to staff the next day and the staff was really rude and ignorant they said they would go later that day to fumigate, after they did i still kept seeing bugs and roaches. Would not recommend staying here at all."

"Very nice place for families and kids. We had a blast! "

"Really good I loved!!!"

"super friendly staff"

"We were very disappointed. We thought it was all inclusive. That was our filter search. When we arrived they wanted $2000 for all inclusive. If we knew this would not have booked hotel. It was definitely not what we were expecting. "

"Easy secure parking, friendly staff, clean room. Great pivot point to all sites. Great stay."

"A fabulous property! The staff’s dedication to service truly stands out. From the delicious meal options to the diverse and entertaining evening shows, everything contributed to a wonderful experience. Access to the beautiful, calming Caribbean was the icing on the cake. Grateful for the consistent top-notch hospitality experienced."

"Very nice property!!"

"It was our first time in Cancun and it went better than okay!. The staff was friendly , helpful , and nice. We appreciate the two bartenders Enrique and Jose so always providing great service. Apart from the staff , the only thing is the food isn’t the best but it is food so please don’t listen to the ungrateful people saying the food was terrible because in the end we were feed. We will definitely be coming back and we appreciate the entire staff there for making this a great vacation! "