Punta Sam Hotel Guide - Punta Sam Ferry Terminal hotels in Punta Sam, Mexico.

"The room was very clean for us. Food was better then other Riu resorts that I’ve been to. Weekend was definitely harder to get into the restaurants. "

"Highly recommend this resort for families. Food was great, rooms were great, staff was great."

"Awesome resort"

"Very family friendly resort. Great for kids."

"We were in a swim up suite and enjoyed the privacy and tranquility 10+"

"We absolutely loved our stay at TRS Coral. The property was stunningly beautiful, the staff was kind and accommodating, and we had the best vacation. The only hiccup was reaching our assigned butler at arrival, but once connected through the front desk, communication was seamless. Our one significant frustration was with the Palladium Travel Club. Before we even reached our room — exhausted from a full day of travel — an agent pulled us aside, showed us a map of the property, and made it feel like a helpful welcome. He then seamlessly transitioned into signing us up for what we didn’t know would be a 3-hour sales presentation the next morning. We were told we’d receive a free couples massage as a perk for celebrating our 10-year anniversary, and genuinely believed this was a thoughtful gesture from the hotel. That framing was never corrected. The next morning we were taken to breakfast, then toured premium rooms, then brought to an office and pitched a 5–10 year membership. What made it most frustrating wasn’t the presentation itself — it was the lack of transparency. Had we known upfront this was a timeshare-style sales pitch, we could have made an informed choice. Instead it was disguised as an anniversary perk. It also wasn’t fair to the representative that didn’t know we weren’t informed of the true situation. For a resort this beautiful with staff this warm, that experience cast an unnecessary shadow over the start of an otherwise wonderful trip.​​​​​​​​​​​​​​​​"

"Absolutely fabulous. Excellence in every category. Food, service, room and beach. Do not hesitate to stay here. The finest resort we ever experienced."

"Helpful staff and kind, but not anticipating your needs in a way that would exemplify excellent resort service. Some conflicting information when questions were asked related to dietary restrictions with dining - concierge gave different/unclear answers than the food & beverage director who ultimately had the correct information. The property does have halal chicken supplied throughout the resort which was a huge deciding factor for us choosing this resort/line. The kitchens will even cook food on separate surfaces to avoid contamination; however, the waiters and resort staff+concierge were not educated on this, and it must be coordinated through the F&B director at the beginning of your stay or prior to your stay (through hone or email - highly recommend getting commitments in writing). Cannot be marketed as halal resort due to mixed meats, but the chicken sourced is halal certified and certification can be provided upon request. this information is relevant as of our stay in April 2026 in case they change providers in future - always good to check prior to your stay. Resort layout 10/10 - isolated areas for whatever experience you're looking for (party vs. family or both!) - kids club was a great experience for our 3 year old. Many kids clubs in cancun resorts start at age four so having a 3.5 year old, the min. age being 3 here was a deciding factor for us. Activities daily that we enjoyed participating in. Overall plan to return in future!!"

"The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children"