Playa Mujeres Holidays

Make sure when you go ask if the pool , cenote and swim up bar is open. They did not disclose it and we got there and had virtually nothing to do at the hotel that was listed besides massages. Also if you have included breakfast it’s like 3 items which kind of sucks for the price you pay .

Absolutely spectacular!

It is a beautiful area. The staff is very welcoming

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.

The hotel is very old and in between a renovation. My room was extremely dated, with worn furniture and dresser drawers that repeatedly became stuck. The shower was poorly designed and flooded the bathroom and hallway every time it was used. The sink, faucets, and drains were also outdated and did not function properly. Housekeeping service was disappointing and was only provided when specifically requested. Event planning and concierge services were equally poor. Upon arrival, no one explained how the hotel operated or provided information about scheduled events, daily activities, or available amenities. We stayed in The Haven, the adults-only section, and found it extremely disappointing. There were virtually no activities, and the atmosphere was dull rather than relaxing or entertaining. To make matters worse, there was constant construction noise from jackhammers, chipping hammers, and saws, making it impossible to unwind. Overall, the lack of maintenance, communication, and attentive service made the stay very disappointing