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"Its a great property with breathtaking views of the beach. We had the beachfront room with amazing view. Staff is very polite and tries their best to communicate even though 90% of them don't speak English. The dinner reservation booking process is very smooth and you can easily book a reservation with 2 restaurants for ala carte. The main restaurant CUA is buffet only and you can easily walk in to grab a table without any issues. I would highly recommend this property and will also advise on taking the all inclusive only s it would be worth price if you drink. "

"We had excellent service our entire trip, from check in, baggage handling, bartenders, bar servers, restaurant staff, housekeeping Playmakers and Security staff. We can’t wait to play our summer 2026 trip! Special shout out to the Quiet Pool bartenders who were close to our room and took great care of us all week. The Bash bartenders were always fast and friendly and remembered our drink orders."

"We had a fantastic experience during our stay at Moon Palace Cancun. The resort was beautiful, the service was excellent, and every staff member we interacted with was friendly and attentive. From the food to the amenities, everything contributed to a relaxing and enjoyable vacation. It was awesome for our end-of-year family vacation. Well maintained rooms and overall hotel accommodations. We truly enjoyed our time here and will definitely be coming back. Highly recommended for anyone looking for a great all‑inclusive getaway!"

" Everything is good"

"Nice room with a ocean view, a great resort right on the beach with good amenities , food, staff and great events for the guests. had a wonderful time in Cancun."

"The best stay ever! Very peaceful and clean. The staff are amazing, definitely will be back."

"The staff was the best part. Phenomenal. Very personable. "

"Great"

"Clean room , the staff was very friendly ( Ivan at front desk )was very nice person, he helped me with all my needs. Highly recommended for families "