Cancun Hotel Guide - El Sol de Cancun hotels in Cancun, Mexico.

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates."

"Everything about this resort was fantastic. From the moment you arrive, you are greeted and welcomed by the very passionate staff who will gather your luggage and place them in a secured holding zone until check in. We arrived around 10:00am and check in time was not until 3:00pm. The concierge handed us towel cards and VIP cards that came with our specific room. We were able to enjoy every amenity on the property including the restaurants, buffet, pool, beach, and bars while we waited for check in. This trip was for me and my wife’s anniversary, in which the staff made very special for us with a personalized banner to put over our suit door, a bottle of champagne, and plate of chocolate strawberry’s with “Happy Anniversary” written in chocolate on the plate. The best restaurant was Azul, an Asian influenced menu. I would rate 7.9/10, the Italian would be second best (7.5/10) followed by the Mexican restaurant (7/10) and ending with the buffet (6/10). It is as good as you would expect dining for masses (think of cruise cuisine). Room was very clean, the bed was decent. The AC is very cold, but I am a warm body and woke up every day sweating. The only complaint I have is the very persistent sales people at the beach that hound you to purchase whatever they’re selling. The masseuses can also be a bit pushy to get bookings. It does get a bit agitating especially when you are just wanting relax and enjoy the beach and/or pool. Total overall resort rating 9.8/10. Will return !"

"The property was well clean and well maintained. Restaurant choices not as great as years past but the staff was outstanding. Betsabe and Blanca are two world class Restaurant Mgrs. They can solve any problem. Very professional, intuitive and customer oriented. Royal Sands is very lucky to have them both. Eduardo and Moises are the best of the best at the Char Hut. All of the staff are excellent there. "

"The Riu Kukulkan is a top notch hotel with an excellent beach, pools and amenities. The room and beds are excellent, the service was the same. I would definitely go back!"

"This is a gorgeous place and great food, drinks and staff."

"I liked how clean the resort was, along with how friendly the staff were. I wish the pool and the beach was accessible for longer. It’s very family-friendly and has lots of great food options for the whole family. My family and I will definitely be back in the future."

"The property has a beautiful layout with a separate adult pool. The rooms are well kept and maintained. It’s located close to amenities and nightlife. This resort has some constriction going on this time for renovations, therefore, only limited to two restaurants and a snack bar rather than the 4 restaurants. The staff is friendly and accommodating."

"Clean room"

"Fun place during the day. Night life on the resort itself could use some improvement. The rooftop club isn’t really included in the all inclusive. You need to pay for drinks or bottle service. Diamond club members get free drinks but it’s well drinks. I think that’s why a lot of people leave the resort for nightlife because they rather go somewhere where the nightlife will be lively not stay on the resort and have to pay for a mediocre club experience with maybe 60 people."