Dear Gerry,Thank you for your review.We are truly sorry to hear about the difficulties you experienced with our Wi-Fi service and the inconvenience regarding the extra charge for the safe. Your comfort is of the utmost importance to us, and we regret any disappointment caused by the food variety and the challenge you faced with the sunbed reservations. We additionally apologize if the air conditioning did not meet your expectations, and we acknowledge that our gym equipment may benefit from an upgrade. We take your observations seriously and will look into each matter you've raised.On a brighter note, we are delighted that the location and views from our hotel met your approval and enhanced your experience. It is gratifying to know that these aspects of your stay were enjoyable. We also appreciate your recognition of the room cleanliness, the hotel's overall condition, our service, and the room amenities, which we strive to maintain to a high standard.We hope to welcome you again in the future. Best regards,Guest Experience ManagementOccidental Jandia Playa ****, Public relations Manager

Dear Donna,Thank you for your positive feedback.We're sorry to hear that the Wi-Fi did not consistently meet your expectations. We continuously strive to provide reliable services and your feedback is valuable in maintaining the standards our guests deserve.We're thrilled to hear that you found our half board offering to be of great value and that our services, cleanliness, and room comfort were to your satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****

Dear Meng,Thank you for your positive feedback.We are pleased that you had a great stay and appreciated our strategic location.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****

Dear Helen,Thank you for your positive feedback and for highlighting our strategic location just in from of the beautiful Jandia Coast.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.It is also good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****

Dear Christopher,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are pleased that your room lived up to your expectations and that it provided you with an undisturbed night's rest. However, we are concerned by your comments as we are careful to treat our guests with the utmost respect and have taken your feedback very seriously indeed. We will be reviewing this with all our team members and carry out any additional training required. Thank you for bringing this to our attention. We also regret that our buffet breakfast was not to your liking and welcome any suggestions which you may have on your next visit.As a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise.Kind Regards,Guest Experience ManagementOccidental Jandia Playa ****

Dear Guest,Thank you for your review.Unfortunately, it seems that we did not meet all your expectations, and we apologise. Please rest assured that your feedback has been duly noted and will be taken into consideration.Best wishes,Guest Experience ManagementOccidental Jandia Playa ****

Dear Emma, We appreciate that you took the time to share your experience with us. We truly value all feedback and we regret that you were not satisfied with your experience. Our hotel holds hygiene in high regard; as such we do carry out daily cleaning and ask that guests make us aware of any shortcomings so that we may have these immediately addressed. We are sorry that you found certain imperfections resulting from wear and tear in the room where you stayed. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. Also, we regret that you felt the service provided by our team was not up to the usual high standard we set ourselves. Thank you for bringing your concerns to our attention; they have all been duly noted. We would appreciate learning about how we could have improved your dining experience. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Guest Experience Management Occidental Jandia Playa ****

Dear Irene, We would like to express our gratitude for the score you gave us about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Jandía Playa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Yours sincerely, Guest Experience Manager Occidental Jandía Playa****

Dear Guest, We are so sorry to see that your experience at our hotel was far from satisfying as it seems you encountered a number of issues. We can ensure you this is far from usual, and we regret not being immediately informed. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We have taken good note of your comments and are truly sorry you did not feel attended enough at the reception, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We would also like to clarify that the bracelets are usefull to know the board of each guest, because every board is different and depends on guests preferences and needs. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Cleanliness is one of our key priorities and we sincerely apologize for not only falling short of your expectations but ours as well. As a teachable moment, we have shared your feedback with our head of housekeeping to make sure the situation you describe does not reoccur in the future. We sincerely lament reading that your stay was not as pleasant as it should have been. Whilst we use feedback from guests and Tripadvisor reviews to help us improve our business, we are struggling to find anything we can learn from this experience.  Kind Regards, Guest Experience Management Occidental Jandia Playa****

Dear Guest, We would like to thank you for your preference in selecting our Occidental Jandia Playa hotel for your holidays in Fuerteventura, as well as for taking the time to tell us about your recent experience among us. We have taken good note of your remarks related to the service you received upon check in and apologize for the difficulties you expérienced when reporting your doubts about half board service, although this information is reported both on our own website and the travel agents' we collaborate with. Nevertheless please rest assured that your review will be shared with our head of department for information and further revision. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job and although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them. Best regards, Guest Experience Management Occidental Jandía Playa ****

Dear Client, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Playa Hotel and are delighted to read that we were able to match your expectations. We have taken good note of your remarks related to accessibility and we will consider it for future improvements. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best regards, Guest Experience Management Occidental Jandía Playa ****

Dear guest, Firstly, we would like to thank you for choosing our Occidental Jandia Playa hotel for your holidays in Fuerteventura and for the review you shared on expedia, all of your kind words about your stay with us are great to hear. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Moreover, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Jandia. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Guest experience Manager Occidental Jandia Playa****

Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and opinions. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Morro Jable, and the delicacies prepared by our Chefs to cater for all diet requirements and please the most demanding palates. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Guest Experience Manager Occidental Jandia Playa ****

Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Playa hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. We are sorry to read that you were unable to use one of the multi-station exercise machines because it was out of order. Although we continuously perform maintenance on our equipment, a device may sometimes be out of order from regular use. In this case, as you noticed, we place an “Out of Order” sign until a technician is able to repair the machine. It is our priority to guarantee the optimal condition of gym equipment for the safety of our guests. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards Guest experience Manager Occidental Jandia Playa****