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"Staff made our stay"

"All good"

"Room good apart from duvet not of suitable size. Staff excellent Air con good Restaurant/bar good"

"Terrible all around but the food achieved a new level - abysmal. If you’re thinking of booking, don’t!"

"Food was very good, large portions. Bed very comfortable room just needs a luck of paint but that is a small issue"

"I’d like to start off by saying the staff here, especially the manager and receptionist are exceptional, I cannot fault them in anyway, they went above and beyond to look after me, they get five stars. The down side is the hotel is very dated, it doesn’t look like the pictures, the gym is tired, the rooms and bathrooms especially and I didn’t have a good experience with the food. The manager sorted that though. My original room also was very damp smelling, but that was also resolved and I was able to move rooms. Unfortunately for me this wasn’t the relaxing spa evening I envisioned as a stopping point to my destination. I wouldn’t recommend and I won’t stay again. Best Western need to invest in this property, it isn’t the staffs fault, you have a very good team here and is a credit to your business, but you need to put money into the property and bring it up to date."

"I really enjoyed my stay i had never been Weston Super Mare before but it was goid"

"Clean and comfortable, spacious room and very comfortable bed. Had a good night's sleep and would go back."

"Lovely clean rooms, staff very warm and welcoming. Staff are very aware of guests needs. You can get spare towels etc from the front desk. Great breakfast and good eveming menu for the hungry traveller. Nice bar area open 24hrs. We had a very comfortable stay and only 15 minutes walk to the centre of Bath. Will defintely stay again."