Goodrich Hotels

"I had a horrible experience! This was the worst hotel I’ve ever stayed at. From the room to the staff and the food. It was all horrible. I booked my room weeks ahead on hotels.com and when I arrived I was given an ada accessible room so when we entered the room everything was low to the ground and understandable but that was not what I booked especially since my husband is tall it was not ideal for us and I specifically booked the king kitchen suite since we were staying for a week and I knew what the room was supposed to look like because of the photos on their website and this room was not it! I went back to the front desk and she told me they were sold out and I had no choice but to stay in that room. She was extremely rude and refused to switch me even though their website and the hotels.com app said that there were a lot of rooms available so I contacted hotels.com and an agent tried to call them and ask for a room change and she refused then they escalated it and the other agent also got denied so I contacted the GM of Hyatt and she was confused because she can see there were a lot of rooms available and she called them and made them give me another room and they did, but the room they switched me to was extremely dirty and I broke out in a rash all over my face and body. STAY AWAY FRON THIS HOTEL! And the food was disgusting! Also laundry messed up our clothes and they charged me for my SERVICE DOG! That’s not allowed and the GM refunded me. Ridiculous place to stay"

"Clean room, extremely peaceful atmosphere, and great scenery."

"We had a good stay, the room seemed to be very clean and the free breakfast was good but wish it offered more. Also felt like we didn’t have much options on the TV and couldn’t connect our phones to it using chrome cast but besides that the hotel was great and convenient being located right next to a bunch of fast food and restaurants. "

"It was clean and very spacious. The toiletries were abundant and the staff was very friendly. There was a noisy party below us but the staff worked to shut it down. I’d stay here again and longer!"

"The rooms were spacious and nicely designed. Some of the furniture needs to be replaced due to wear. Everything was clean and the staff were friendly. Need better attention to the water quality of the pool. Overall, a good place to stay for the price."

"Only complaint was not towels available in the pool. Had to resort to hand towels from the fitness area."

"Bar was great. Didn’t have breakfast "

"Stains on all furnitire, dark lighting "

"It was a gorgeous lake front view, comfy beds, clean premises. "