New York Hotel Guide - Ground Zero Museum Workshop hotels in New York, United States of America.

"Stayed here back in November 2025, the stay itself was ok, room not huge, but had all you needed. On check in they explained they take a $300 deposit which is refundable after 21 days. The refund was never received, when I contacted them they said it was nothing to do with them and to contact my bank, which I did and it was down to the hotel to refund my refund. My daughter has since stayed at this hotel and the same thing has happened, they’ve taken $300 “refundable” deposit and it has not been returned, the hotel are now not answering emails, and we have contacted our bank who have now opened an investigation. Absolutely disgusting service, it’s stealing and customer service is non existent! My advice to anyone thinking of staying here is to go elsewhere, as this hotel is a con!"

"I stayed this past week, it was an alright hotel. "

"Hotel was perfect for one night stay"

"Bed was extremely comfortable, buffet breakfast was excellent, staff delightful and location was great. would recommend. "

"The staff was amazing, rooms nice and clean! Last minute layover and they made it so easy to get us in for the night"

"Room clean and air condition set at the right temperature.. staff vey helpful and courteous "

"Staff was excellent. Breakfast was overpriced at $45 per person for a breakfast buffet? Elevators for such a large hotel were very good."

"Perfect location and hospitality for our NYC visit. I highly recommend the Chelsea Savoy. They had everything we needed and more. Incredibly convenient."

"Very kind front desk staff, but all else is mediocre. Elevators need service, rooms are cramped, towels are paper thin, cracked paint, and bad water pressure. Front desk let me check in early and check out was easy, but I would be hard pressed to stay here again. "