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"helpful staff, clean nice location"

"Excellent stay in the heart of Victoria."

"Absolutely breathtaking views, very large room with full kitchen. Would highly recommend."

"Great spot! Close to downtown, rooms are clean! Pool and hottub are a definite plus! Would recommend to anyone looking for a great place to sta while in Victoria! 🇨🇦"

"The room had a view of an alley corridor, not what I expected for over $400 per night. "

"My husband and I stayed here to celebrate our anniversary. The hotel is gorgeous! Our room was very clean and comfortable and the food and spa experience were wonderful! Tea at the Empress was a highlight! The staff consistently went above and beyond to make our stay special. Highly recommend!"

"Clean renovated rooms. Breakfast room was clean. Staff was friendly and professional. The exterior of the building needs a paint job and some update on the landscaping. "

"Every staff I talked was really nice and I had no problem while staying there. It was also helpful that they hold my luggage after checking out. Thank you so much!"

"It was all generally okay. "