Hales Hotels

"We liked this hotel and enjoyed the atmosphere - a positive mix of a traditional hotel with modern flashes. according to notices in our room there is ongoing refurbishment to guest rooms which makes sense as our room whilst very clean and well equipped could be described a being tired. A great team who were attentive and helpful. We enjoyed the late night bar and good breakfast. "

"A very pleasant stay. The staff so friendly and hospitable. The food (breakfast & main meals) really good. Would stay again if back in the area"

"The room key I had opened the door to another room! I stayed in room 212, and after a very long day I accidentally went to room 202 and opened up the door and entered the wrong room! After a moment or two of seeing the room wasn't presented correctly, the actual guest of room 202 opened the door and walked into the room whilst I was standing there. It was just a good job I wasn't in the shower, on the loo or getting dressed. As you can imagine, the other guest was quite shocked, as was I. I showed him how my key fit his door and I hadn't broken in. It appears that the room key is actually a master room key, so can fit any door and the same key lock for outside/late night access. No one came to the room to find out if I was OK, or needed anything. I'd not stay there again. It's a shame, as back in the day this must have been quite a lovely hotel, but now has been left in need of modernisation. Yes, the cost per room was quite competitive, but that isn't the point. Safety of guests should always be paramount of importance."

"Nice rooms, comfy beds, great staff, food was delish, a reasonably priced pint, what more do you want"

"Very good, pleasant quiet vibe, good location"

"The spa was inviting and the staff very good. Made to feel comfortable and the treatment was great. The pool area was okay and while we did enjoy it we just feel it lacked an intimate atmosphere as was a gym club. Definitely could have done with either drinks service for guests or a bar. However we enjoyed our stay and would go again "

"Lovely spacious standard room. Very quiet overnight, I did not hear noise from other rooms. Very friendly reception staff. Pool facilities looked lovely, although I didn’t have time to use them."

"At the price I paid for this I honestly wasn't expecting much but my friend and I had 2 rooms (front ground floor) and they were both excellent, clean and comfortable and I honestly could not fault them. I was worried that because of the rooms position it would be noisy, but no I had a great nights sleep. Position size its about10 mins walk from Carrow Road there is a good pub just across the road and also a cafe. The hotel has its own bar and provides breakfast but I didn't get the chance to use either but the bar looked ok and going on my experience of the staff I met I'm sure the breakfasts will be good. Parking:- there is no car park but street parking is free after 4pm till I think 9am. However if you need to park outside these times the hotel provided a parking permit for £5."

"Cannot fault anything about this hotel, easy check in, clean accommodation and well stocked bar"