Harewood Hotels

"They say to never judge a book by its cover and this also holds true for some hotels. Dean Court looked nothing if not stately in the pics and our expectations were high as we arrived in York. The good news, the location is great - close to the most wonderful shopping. Valet parking was also a treat. That said, the hotel itself feels like a lower-end motel masking inside a wonderful exterior. The first room we were shown had no windows and there are, apparantly, four of those rooms. We were moved to a room with great windows, although the only rooms with AC are the interior no-window rooms. Most of the staff were pleasant except for the lady at the front desk who never lifted her head on a few occassions we passed by. The breakfast is so, so, but with attentive servers. Great location. Great exterior. Not a great choice for us. "

"Hotel location excellent, room adequate, our room view of building site a bit disappointing. Breakfast was satisfactory. Staff were excellent"

"Room was a good size ,but tv was placed at the side of the bed ¬ on a arm so you couldn't move to a better position so really bad neck ache.nice size shower but no pressure.The breakfast was a buffet we were expecting a breakfast menu,felt a bit like a free breakfast in a well known chain!very disappointing.had a meal in the pickled sprout which was excellent, would definitely recommend going there for a meal."

"All good"

"Staff were friendly and courteous. The hotel and our room were clean, updated and in great condition. The only ding is that our room did not have a smart TV or other viewing options outside of local TV channels."

"Nice selection of breakfast, the staff was extremely helpful "

"Had a great overnight stay. The smallest rooms ("Cozy Double") are still a good size, and with spa access from 7am - 9pm, great value. Friendly staff, clean room with lots of sun and a big bathroom with large walk-in shower, wonderful spa facilties, and very close to the town centre. Just a few snagging points to mention. * Car parking. I'm sure this has rocketed since we last visited in December. It costs £18 per day to park in the hotel car park - as a hotel guest! Sure, it might be more expensive in the town centre, but I am not a shopper - I am staying at the hotel. If you are coming by car, you'll need to factor in this significant and disproportionate cost. * Half of the channels on the TV didn't work. * Check-out time is 11am, and the key card will stop working at 11:01am. It costs £30/hour you stay over this. Fair enough perhaps, but bear it in mind if you lose track of time in the spa :) Great hotel. But don't forget to add £18/day to your costs!"

"Room was clean and adequate for 1 night stay. Bed comfortable and large even though expecting only a double. Pillows extremely firm as over filled - would have been nice to have 1 firm and 1 soft. Bathroom clean; however shower cubicle extremely small. I m glad we are not of a large size. The grouting needed a good clean. An impressive building with some lovely areas; however the old rugs on the floor are extremely tired- looking! A rather tired look throughout the hotel. Staff were very friendly, courteous and helpful."

"Door staff, Concierge and reception very friendly and very helpful. Hotel is indeed grand, quiet from busy York central and very relaxing to stay. Bar 106 is a good place to start"