Hatfield House

IT IS OK PLACE FROM ALL THE PROSPECTIVES. JUST CAN`T BE LOUD - WALLS ARE REALY THIN AND ROOMS AREN`T BIG AT ALL.

Clean rooms, kind/friendly/knowledgable staff, excellent/safe/quiet location near Earls Court tube & bus lines. Good restaurants & well stocked grocery nearby. The issue is the rooms. Our first room was smaller than advertised and the beds/furniture were crammed in with a window half hidden behind a wall. The floor is very warped/uneven (NOT exaggerating), it squeaked horribly & was difficult to walk on it. Must be from continuous water damage - it was impossible to prevent the shower from soaking the floor. The angle of the spray and the limited space of the room made it run out of the small glasses section onto the floor, even with towels. The room is directly across from the lift and stairs so there’s constant foot traffic noise. You can hear pipes rattling and water draining/flushing through the walls. To top it off, the HVAC is noisy, and not controlable. Our room was too warm, and adjusting the control didn’t work, so we asked the front desk. They fixed it for a night, but it reset the next day, and the room again heated up. Then there was the problem of the lights at night -under/around the door, multiple lights on the ceiling, so much light at night! It felt like a punishment to sleep here and we are used to small quarters. After 2 nights we asked to change rooms and moved to a slightly larger one on the first floor. Better overall except for the same issues with the heat, water noises & ceiling lights. Great staff & location, pretty decor, but not at all restful.

Just a few things need addressing as this is a lovely hotel/aparthotel in the right area for me. I seem to have to tell them when I check out that something needs fixing, ie there was no conditioner last time and this time. I had a terrace room and the door wouldn't open, no matter how many ways I tried. I didn't complain but told them on my way out. These things should be checked daily. Other than that, all good.