Tewin Hotels

"No coffee sachets in the room and no bottled water left out. Staff excellent and hotel very well maintained and very well placed for Maida Vale and 2 tube stations"

"Both rooms had been smoked in and reception said do I want him to spray air freshener ? No pumps working on bar and breakfast was poor Couldn’t really get any worse"

"The car park is not part of the hotel and so you are charged £26 for any time over 15mins of time in any 24 hour period. There is no, go out and come in to reset the timer. As such the receptionist has an on going battle with every client parking there. I note that there is no support from the management to combat this situation. Any complaints you make should go directly to the manager NOT the team behind the counter. "

"The hotel is close to the Stansted airport and a quick shuttle ride away. You pay for the shuttle as you get on, which makes it easy."

"Good breakfast selection, fantastic hours for those flying out early."

"People gathering outside the front door smoking wasn’t welcome we expected from Novotel . Food prices are unnecessarily expensive including a simple water bottle . Can’t get any food item delivered . Property is busy and feels like motel rather the Novotel I used really enjoy . "

"Disinterested staff behind the check-in desk. This is the second time I've stayed here and been woken up by pigeons nesting right outside the room window. There seems to be a real issue with pigeons at the back of this hotel and the outside walls of the hotel are covered in their mess. Whilst the bed looked clean enough, things like the shower and bin in the toilet were pretty dirty. This hotel needs some serious sprucing up."

"Pillows were not great"

"Bath was not clean, empty vodka bottle left in bedroom Noisy people along the corridor even at 2am"