Heart of Midlothian

On arrival our sheets had stains on them our bin wasn’t emptied had food and cigarettes, pots and pans were peeling and unusable. Staff was kind and helpful after telling them.

An historic building, convenient to everything on the Royal Mile. Also its lower level entry is super convenient to arrival from the train station, literally across an uncrowded Market Street. Wonderful rooms with sunlight, tastefully appointed. The timely limited access will soon be fixed by a second elevator being installed in the hotel. The staff was always helpful (though the laundry lost two of my dress shirts). I enjoyed my stay immensely.

This was one of the quietest city stays we’ve ever had, which was a pleasant surprise (especially since our room was right next to car park and service entrance). Rhiannon was very helpful: stowing bags, booking a taxi, answering our questions, and arranging an early check-in.. All the staff was very kind and warm. Anna was also lovely. We would not stay in the same room (220–The Skerry) again: it was so small that it was hard to open our suitcases AND move about in the available floor space, And the bathroom door is a very thin slider (zero privacy), the full size mattress was not only too small for two adults, but very firm (not in a good way). Worst of all, was the overpowering fruity scented Glade air freshener that made the room uninhabitable for the first few hours. Thankfully the window worked and we were able to air it out (and remove the noxious device from the plug). I guess we just imagined something classier. The view at reception was into a cluttered service area, which was a bit off-putting, as was the dust on the reception desk, and cobwebs on the stairs and in some of the corners in the lobby. Might be time for some spring cleaning. Still, we liked the location, garden, breakfast service, and bar area. We heard that dinner was excellent. We loved the classy lighting, real art work, oriental rugs, and soft chairs in the dining areas. We will try for a different room next time.