Heartland Holidays

The TV wouldn’t work with the remote we were given, so we called down multiple times for help and either no one would answer the phone or they would come to the room with no solutions. After multiple attempts for calling for help, we went to the front desk and were given multiple remotes to try on our own. No one came to help the entire stay so we had no TV in the room to work. All we were told is “we can have a complimentary snack”. There were families at the pool drinking and smoking cigarettes / weed that were not being controlled by staff members. We asked for sheets for the pull out couch and were told to come grab them from the front desk (since they weren’t in the room like advertised) because there was “no staff available”.