Greene King hotels in Isle of Cumbrae, Scotland

"smoking at entrance. reception i was handed a leaflet to sign and that was it, no info on breakfast,where room was,dining? later told no English only continental,no food available either Got to room, no electronic lock? given two key cards, so back to reception, said your room has key as lock broke, so back up to room (note stairs no lift) which decoration old n tired but clean, No TV remote, over next hour or so tried @ 8 from other rooms, none worked!! Got other room for 1 night, said would sort next day. Decided to go for a meal after all that, out past smokers again, but car blocked in with 4x4, Went to “reception” said would find owner to move no one came.so back past smokers to reception eventually 15 mins moved was wedding delivery.Came back they parked over two EV bays! There was a wedding party who all seemed to be on our new room floor kids running in corridor from @8 til 11pm adults banging on doors shouting,, last event woke us up was 03.30am! Gave us a bottle of wine recompense second morning car was blocked in by another delivery, then found had flat tyre, odd as the true monitoring not gone off. Asked reception if had a pump, as it was raining/sleet said no offered no help, not even a brolly. Changed wheel soaked, took to get checked, tyre pumped up and ok, said maybe let down deliberately as joke, asked forCCTV no response if you want a hotel with 4 stars, I would rate 2 star at best, poor service,parking not safe, smokers entrance +no help, come here."

"Use this hotel a lot when in Kilmarnock,cat fault it"

"I recently stayed at The Marine Hotel Troon with my 80-year-old disabled mum as a birthday treat. While we booked a deluxe king room with a sea view, which was pleasant, our stay was overshadowed by serious concerns regarding safety and poor communication. The phone in our second-floor room was not working and was constantly engaged. Given that my mum is disabled, this was completely unacceptable and left me extremely anxious, as I had no way to contact reception in the event of an emergency during the night. To make matters worse, no information about breakfast was provided at check-in, and there was nothing in the room either. I attempted to call reception from around 8pm, but due to the faulty phone, this was impossible. I was eventually forced to go down to reception myself after 10pm just to ask basic questions about breakfast times and location. A staff member did come to the room and confirmed the phone was faulty. I specifically asked to be informed once it had been fixed, yet I received no update whatsoever. By the time we checked out at 10:30am the following morning, the phone was still not working, and no explanation, apology, or follow-up was offered. I find it extremely concerning that a hotel would leave guests—particularly vulnerable guests—without a working means of contacting reception overnight, and then fail to resolve the issue or communicate properly. This reflects a serious lack of care and attention to guest safety. Overall, despite the nice room, the e"

"Massive party next door nothing was done loud music fighting arguing rang reception. A few times they went to room but it carried on reception this morning weren’t that bothered never stay my there again her attitude was they did leave after 1 am joke of an answer to give a paying customer who needs sleep as working away "

"Arrived to a luke warm welcome. The bedroom window was wide open, to air the room, which was damp. The reception area stank of cigarettes smoke. The carpets are so grubby, some steps the carpet is held together with gaffer tape. When we said we wouldn’t be staying because it wasn’t suitable and damp and in general disrepair. We weren’t offered any incentive to stay or give an option for a better room. This hotel would have been amazing in the 1980’s but has indeed lost all its charm. "

"Sea view room was excellent and the spa is unbelievable "

"Good food and very friendly and helpful staff. "

"Had a great stay but the set up for using spa area and pool is very poor for hotel guests , been going here for 5 years now and always enjoyed using hot tub etc now it’s 2 hr slots Had to book spa day and when time was up tried to pay for another 2 hrs but told fully booked even though place only had 12 people using , will find new place to go next year as only good for 1 night now unless u wish to pay extra £300 for spa day "

"What a wonderful place! The owner, Richard, is a delight. So helpful with the local area and very approachable. The property is charming and in a perfect location. I just can't say enough good things about our experience there. "