Ratings based on 1,008 verified reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 3 Nov 2019
This hotel is right in the center of Palma next to major attractions. We stayed in 3 different rooms (over 5 nights, due to room availability) and the rooms away from the street are much quieter. One night we had a room on the street and it was noisy until 1:30 am at night and was hard to sleep. So I suggest you avoid rooms close to the street, if possible.
Negative/Complaint -- On our first day, we were checking-in and the lady named Mariana was almost nasty and she threw a fit because we had 4 reservations -- we gave her printed copies of the reservations -- she just did not even bother to look at them and then she threw a fit about our reservations and when we tried to offer clarifications (we are not native Spanish speakers). It took us ~30 minutes to check-in along with some insults thrown at us in Spanish from this rude woman.
Positive -- So we avoided this woman and everyone else was very nice and we had a pleasant stay at this hotel. The hotel itself was nice. So overall I do rate this hotel high, even though one Mariana (at the reception desk) was rude to us.
Comment from Hotel Management
4 Nov 2019 by José Carlos García , Hotel Management
Dear custome,
Many thank you for giving us your opinion about your stay at our hotel. We are grateful that our hotel has been to your liking, and we regret that the employee who made the check-in was not well, as you tell us.
Looking forward to seeing you again, for our hotel
Regards
Reception
by a verified traveller from UK
Posted 13 Oct 2019
Central location, very friendly helpful staff, large comfortable room and large bathroom. Good breakfast buffet although dining room a little congested at peak times. Kettle and drinks in room although no milk. The artwork and decor of hotel corridors is quirky.
Comment from Hotel Management
13 Oct 2019 by Reception., Hotel Management
Dear Tony,
Thank you very much for your kind words. We thank you for taking a few minutes to send us your opinion about our hotel, since your comments are very important to us. Our staff is prepared to offer our guests the best service, and we are pleased that they enjoyed our facilities and hospitality during their stay with us.
We apologize for any inconvenience you had during your stay due to the decoration of the hotel and the lack of milk with the kettle.
If we had addressed the reception we would have solved the milk problem immediately.
For the next occasion, do not hesitate to come to our reception, where we will be happy to assist you and help you make your stay as pleasant as possible. We believe that your point of view is very important to improve our service. We appreciate your comments about our staff, who are ready to offer the best service to our guests, and we are pleased that you enjoyed our hospitality during your stay.
Thank you for staying at our hotel and we hope to have the opportunity to welcome you to our establishment so that you can improve your perspective on us.
Receive a cordial greeting from all the staff of the JAIME III hotel.
by a verified traveller from Vancouver
Posted 6 Oct 2019
Loved the location and the staff the only comment I have and it’s not a complaint the hot tub could be hotter
Comment from Hotel Management
6 Oct 2019 by HM JAIME III, Hotel Management
We appreciate your kind comment and that you have enjoyed your stay in our hotel, we will try to modify the temperature of the hot tub. We hope that the next time you visit Mallorca do not hesitate to repeat with us.
Best Regards
by a verified traveller
Posted 15 Sep 2019
Location was good. Elevator inadequate and stairway lighting dangerous. Luggage left with front desk was not secured but left in open lobby. Tourists can be targets!
Comment from Hotel Management
15 Sep 2019 by Reception., Hotel Management
Dear guest: Thank you very much for taking time to leave a comment about our hotel. We are glad to know that you have enjoyed the location of the hotel. We are sorry that you had problems with the elevator but for the structure of the hotel that we can't put a second one. We hope to see you again in your future visits to Palma de Mallorca. Best regards Reception HM Jaime III. Best regards Reception SM Jaime III.
by a verified traveller
Posted 15 Sep 2019
Great breakfast and front desk help in this freatnlocated hotel
Comment from Hotel Management
15 Sep 2019 by RECEPTION, Hotel Management
Thank you for your comment.
We are very pleased that you enjoyed your stay and we hope to see you again on your next visit to Palma.
Greetings from all the staff of Hotel JaimeIII
by a verified traveller
Posted 29 Aug 2019
excellent location, room, breakfast, and service
recommended for all
Comment from Hotel Management
3 Sep 2019 by José Carlos , Hotel Management
Many thanks , for your comments
Regard
Reception
by a verified traveller
Posted 25 Aug 2019
Modern room, great bathroom and great location. Staff were very friendly and helpful
Comment from Hotel Management
25 Aug 2019 by Recepción, Hotel Management
Thank you so much for your kind words. Thank you for taking a few minutes to send us your opinion by our hotel, your comments are very important to us. Our staff is ready to offer our guests the best service, and we are pleased that you are enjoying our facilities and hospitality during your stay with us.
Receive kind regards from all the JAIME III hotel staff.
by a verified traveller
Posted 13 Aug 2019
Property needs a face lift feels like a dungeon with all decor black
Comment from Hotel Management
13 Aug 2019 by José Carlos , Hotel Management
Dear customer,
we welcome your comment,for us it is important
Regards
by a verified traveller from Belfast
Posted 9 Aug 2019
Great central location for Old Town, shopping and restaurants. Staff very helpful. Hotel room was clean, well finished and we had a great balcony to sit and view the city. Airport bus No 1 stops at the front door.
Comment from Hotel Management
9 Aug 2019 by reception, Hotel Management
Dear friend,
Thank you for taking a few minutes to send us your opinion about our establishment since your comments are very important to us.
We are pleased that you enjoyed your stay and we hope to see you again at our hotel on the next occasion.
Receive a cordial greeting from all the staff of Hotel Jaime III.
by a verified traveller
Posted 6 Aug 2019 on Hotels
Magical and fun. Love the heat!!!
Comment from Hotel Management
6 Aug 2019 by JOSE CARLOS , Hotel Management
Many thanks, for your commentary
Regads
Reception
