Jish Holidays

Courteous and helpful staff. Clean, great amenities

All in all, wasn't a bad stay. A couple stars were knocked off though by the fact that the television in the room was glitching, or just refusing to work at all. A technician was sent up 4 times over 2 days, and it never fixed the problem. Also, the HVAC was either arctic or sweltering, and wouldn't allow you to just run the fan for air circulation. 71 was about 80, and 69 was 60. Ended up getting moved to another tower (Went from Opal to Canyon), the room in the canyon tower was better HVAC wise, but the TV was still glitching. I usually wouldn't care about the TV, but I am a nerd for the olympics. Positives. Pretty good food options, if i was a richer man, I would've hit up NOBU for sure. But $35 for one piece of Toro is a bit ridiculous. Great entertainment in the lobby bar, the open mic night was extremely entertaining, as well as the badass completely hilarious horn player / comedian. Room was clean, air well filtered in the casino from the cig smoke. Negatives Besides the TV/HVAC. RESORT FEES. Vegas is down about 10% on visitors. Theres a reason why. The fees and insane prices on a bottle of water are ridiculous. Honestly you have people come to the desert, and charge that for water, it's more expensive to stay properly hydrated if you get water at the shops on property than it is for your entire room fee (Not including the resort fee). This isn't just a "Virgin" thing, It's citywide pretty much. I used to go to Vegas multiple times a year. No longer.

Very nice and clean room. Great location, and host is responsive and quick. Can't ask for better!

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.